《汉Show》第五期(2023)-English_印刷

HS20231020-40

2023.5TH

2023.10.20

To Cover a Thousand Miles

One Must Start with Small Steps

'Customer Oriented' is the original intention of Hanshow since its inception, and the guiding ideology that has developed over the years. 

Only through continuous innovation can we truly address the practical issues in our customers' business scenarios. This way, we have the opportunity to become strategic partners with our customers and achieve mutual growth. Hanshow entered the new energy industry last year, precisely due to customer demand. In a changing environment, from individuals to global business groups, everyone must take action. Our innovation should not be limited to existing retail scenarios. We can also deliver comprehensive solutions in the broader retail sector.

The examples and insights shared above are not meant to dwell on the past but to inspire more students to actively participate in customer-facing projects and engage in innovation practices. Customer oriented innovation is not just about performing our designated roles but standing in the customer's shoes. It means understanding every word the customer says, comprehending the business logic behind their actions, thinking as the customer does, and sometimes even surpassing their expectations. We need to begin by excelling in every task that can bring success to our customers, steadily proceed, and ultimately achieve great strides.

For Hanshow, retail digitalization is our focal point, retail IoT is our testing ground, and green retail is our new journey. This new track is not a castle in the air; it requires us to leverage the customer relationships we have built to view the overall landscape and opportunities in the retail industry. Hanshow's history of development has proven one thing countless times: Choosing Hanshow is choosing the future. Only through win-win cooperation with customers can relationships be sustainable. Only by continuously working with customers can our innovation stay at the forefront of market trends and demands.

Let's work together and strive for success!

Li Liangyan

To Cover a Thousand Miles

One Must Start with Small Steps

cover  story

汉Show

CONTENTS

汉Show

Cheif Editor

Xin   Li

Editor & Planner

HR & Admin Department

Editor in Charge

Xiujuan   Liu

Correspondent

Sinan Sun

Typesetter

Hao  Zhou

Correspondent

Dan Song

Shixin Liu

Lingli Ouyang

Liping Liu

Qiuyue Wang

Shuangshuang Wang

Tianyi Sun

Tong Li

Tianqi Liu

Xiaorui Wang

Biyan Song

Company News

Industry News

NEWS

ASDA Partners with Avery Berkel and Hanshow to Enhance UK Sustainability and Supermarket Shopping Experience

CUSTOMER STORIES

Accounts Receivable Management in French Franchise Stores

My Years at Hanshow (Ⅰ)

My New Journey at Hanshow

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Finding Home Away From Home (II)

Gentlemen's Friendship is Like Water

Always Young, Always on the Way

LIFE

LAW

A Preliminary Discussion on Product Certification and Regulatory Updates

CUSTOMER  ORIENTED

Customer-Oriented: A Driving Force

Insights on Customer-Oriented 

Voices of Employees——Newcomer Introduction

Birthday Club

MOMENT

NEWS

Hanshow has officially joined the United Nations Global Compact (UN Global Compact) and pledged to support the organization's ten principles regarding human rights, labor, environment, and anti-corruption. As a leading provider of digital retail solutions, Hanshow has been actively fulfilling its social responsibilities, promoting green production, sustainable supply chains, and industry collaboration. Joining the UNGC will further enhance the company's sustainable development capacity and lay the foundation to realize its long-term commitment to protect the planet by promoting sustainable practices globally.

Upon announcing this new important undertaking with UN Global Compact, Hanshow's CEO, Hou Shiguo stated, "Joining the United Nations Global Compact organization is an important milestone in Hanshow's sustainable development strategy. We recognize deeply the importance of sustainable development and are committed to making a positive impact on society and the environment through innovative technology. In the future, we will also strictly follow the principles of the United Nations Global Compact to develop, helping to build a more stable and sustainable business environment."

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COMPANY NEWS

On July 28, the Intel 2023 Network and Edge Industry Summit took place in Nanjing, China. The event saw numerous guests from the fields of IoT, networking, and edge computing delivering keynote speeches and expounding on Intel's global and China development roadmaps, product progress, and ecosystem developments in the network and edge sector. The summit also hosted an innovation achievement exhibition in the network and edge sector, showcasing the digital and intelligent construction successes reached via collaborations between Intel and its Chinese partners in domains like education, industry, smart communities, finance, transportation, 5G, retail, medical, and collaborative conferencing.

During the Intel NEX Summit, Hanshow also showcased its electronic price tag solution. By integrating management, rapid price changes, LED light positioning, and picking functions, Hanshow has successfully promoted the upgrade and transformation of the retail industry under current digital challenges. The solution resolves pain points like low efficiency, poor experience, and fragmentation between online and offline in traditional retail, fully leveraging the advantages of AIoT and big data technology in optimizing retail business processes, tapping into potential data value, and improving consumer experience styles, thereby helping retail customers accelerate their digital journey.

Hanshow Shines at Intel 2023 NEX Summit, Breaking Through Challenges with Digital Retail Solutions

to Advance Sustainability and Corporate Responsibility

Hanshow Joins United Nations Global Compact 

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INDUSTRY NEWS

Lotus's

 Introduces Thailand's First Unmanned Store with True Digital 

Lotus's retail supermarket, in partnership with True Digital, has launched Thailand's first unmanned intelligent store, Lotus's Pick & Go. This innovative store uses smart AI technology to provide customers with a faster and more convenient shopping experience. Located in the Lotus North Ratchaphruek smart area, the store offers over 400 products, including 90% of beverages and snacks, as well as 10% of daily necessities such as sanitary napkins and tissues. Customers simply pick up the product and walk out of the store to complete the automatic price calculation and payment process connected to their TrueMoney wallet, making it the fastest, most convenient and intelligent shopping experience.

Lotus's Pick & Go is supported by True Virgo AI, an intelligent retail platform that helps modern consumers enjoy a better digital lifestyle. The unmanned store system does not collect customer data that may identify them, protecting user privacy. It can also be used for various aspects of retail operations, such as providing personalized products and promotional activities, supply chain management, product display and storage space optimization, and optimizing the use of energy security systems.

In recent years, China has made significant progress in retail technology, especially in the innovation of new-generation technologies involving unmanned store operations. According to a report by Nikkei Asia, Alibaba Group of China has taken the lead with 1141 patents, surpassing Alphabet (1067 patents), Google's parent company, and eBay (913 patents), becoming the company that has obtained the most patents in the global retail technology field.

Japanese newspaper Nikkei and research firm Astamuse surveyed retail technology-related patents published from January 2011 to March 2023 in 210 countries and regions. From the perspective of the number of patents in each country, the United States accounted for 54%, ranking first, followed by China at 20%.

"Retail technology" is an advanced technology that uses IT to improve circulation efficiency, involving warehouse automation, settlement, and consumer location information analysis, among other aspects. Retail and e-commerce giants worldwide are paying close attention to the development and introduction of relevant technologies, which are expected to significantly change the competitive environment for circulation industries. It is predicted that the global retail technology market will triple by 2027, reaching JPY14 trillion, equivalent to about RMB 712.6 billion in 2017.

Alibaba Retail Technology Patent Leads the World in Quantity

Amazon Global Selling has partnered with Singapore's Enterprise Development Board and the Singapore Business Federation to launch the "Singapore Cross Border Brand Launchpad" program. The program aims to help over 100 local micro, small, and medium-sized enterprises (MSMEs) promote and expand their brands through global sales platforms and enter the US market smoothly in the next two years. This is Amazon's first cross-border e-commerce project launched in Singapore, which will provide eligible local MSMEs with exclusive account management support resources, including business growth and solution consulting, market analysis and optimization tools, and knowledge of product standard certification that complies with local regulations.

In addition, Amazon Global Selling has also collaborated with the Singapore Business Federation to develop a cross-border e-commerce learning series for at least 300 local companies. It covers related digital economic skills such as cross-border e-commerce business model introduction, solutions to common challenges in global e-commerce, product selection and preparation, overseas market and consumer research, digital brand building and tools, performance optimization, cross-border logistics, etc. This knowledge cooperation aims to help local companies conduct business globally through seminars, business review, and business pairing.

The global e-commerce market has an average annual growth rate of 12% since 2010 and is expected to continue its growth trend in the future. Among them, the cross-border B2C e-commerce market is showing a rapid growth trend, with a compound annual growth rate of nearly 28.4% from 2020 to 2027. For Singaporean micro, small, and medium-sized enterprises, the cross-border e-commerce market has tremendous growth potential. According to a report released by the Enterprise Development Board of Singapore, "Local Sellers, Global Consumers: Seize the E-commerce Export Opportunity," if these companies invest in cross-border e-commerce, the B2C e-commerce sales from overseas are expected to increase from SGD 1.7 billion in 2022 to SGD 3.9 billion in 2027.

Amazon Launches its First Cross-Border E-commerce Brand Launch Platform in Singapore

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Sam's Club is Entering a Period of Rapid Development in China and is Expected to Reach 48 Stores This Year

In 2022, Sam's Club will open six new stores in Shanghai, Chongqing, Nanning, Changsha, Wuxi, and Beijing, making it the year with the newest store openings in the past 25 years. This demonstrates Sam's Club's attention to and confidence in the Chinese market. As of the end of December 2022, Sam's Club has 42 stores in China. So far this year, Sam's has opened three new stores, and according to its plan, three more new stores will be opened in Jiaxing, Chengdu, and Wuhan by the end of this year. By then, Sam's will have 48 stores across the country. In addition to opening new stores, Sam's Club is also continuing to acquire land.

As of June 30th, this year, Sam's Club had 45 stores in China, covering most areas of the country through e-commerce platforms, with more than four million paid members. Walmart's Q1 FY2024 financial report showed a total revenue of $152.3 billion, a YoY increase of 7.6%. Among them, Sam's Club's net sales increased by 4.5% YoY to $20.5 billion, becoming the biggest contributor to sales.

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German chain supermarket Aldi is set to acquire Winn-Dixie and Harveys supermarkets in the southern United States, with plans to purchase about 400 stores. This move will help Aldi expand rapidly into the southern US market. While the financial details of the transaction have not been disclosed, it is expected to be completed by the first half of 2024. Some of the stores will be converted into Aldi stores after the acquisition, while others will continue to operate under the Winn-Dixie and Harveys brands.

Since the mid-1990s, Aldi has invested $2.5 billion in the southeastern United States and plans to increase its total number of stores to over 2,400 by the end of this year by opening 120 new stores. The sale of Winn-Dixie and Harveys supermarkets is part of a large-scale divestment plan by their parent company Southeastern Grocers.

Aldi to Acquire Winn-Dixie and Harveys Supermarket Stores in Southern Expansion

Walmart's latest product in its Super Centers is not a popular new toy, snack, or summer dress, but rather advertising. Walmart is launching more third-party ads on self-checkout lanes and corridor TV screens, as well as airing ads on in-store broadcasts and conducting sample displays at demonstration stations. Walmart's advertising plan is similar to that of other retailers such as Kroger and Target. Walmart plans to use its approximately 170,000 digital screens and 30-second broadcasts available to suppliers to strengthen in-store advertising and target specific stores or regions. In addition, Walmart hopes its new advertising initiatives will be widely accepted by consumers, so it will offer free samples in stores on weekends to encourage them.

Although advertising still accounts for only a small portion of Walmart's total revenue, it has become a more meaningful growth engine for the company. In the most recent fiscal year, Walmart's global advertising business grew by nearly 30%, and its US advertising business Walmart Connect grew by about 40%, which is much higher than the 7% growth in Walmart's total revenue and Walmart's US net sales. As Walmart and other retailers expand their advertising businesses, stores have become the next field for delivery. Currently, retail media is becoming a more significant source of income for retailers, especially when brands seek new ways to reach a large audience. According to Insider Intelligence, retail media is expected to be a $45 billion industry this year, an increase of 20% from last year. Market research firms expect this growth to accelerate in the coming years, reaching about 106 billion dollars in 2027.

Walmart is Bringing Ads to an Aisle Near Customers

STORIES

ASDA stores in the UK

ASDA, in partnership with Avery Berkel and Hanshow, has launched a strategic project to create the first sustainability trial store in the UK that utilizes leading ESL technology and digital retail solutions to enhance operations and improve the shopping experience for customers. This partnership aims to promote refillable solutions for supermarket shopping in the UK, with a focus on sustainability and customer experience. Avery Berkel and Hanshow collaborated to leverage their expertise in retail scales, enterprise-scale management, and electronic shelf labels (ESLs) to develop a sustainable solution for the Middleton store, eliminating the need for physical labels and creating a zero-waste solution for ASDA.

The solutions offered by Avery Berkel and Hanshow allow ASDA to carry out its commitment to zero-waste shopping through its bring-your-own-container solution and promote its 'Refill Price Promise' program, which guarantees lower prices to help customers shop more sustainably. ESL technology reduces the cost and time of manual updates while allowing ASDA to make real-time changes to prices and promotions. It also allows customers to see price differences between wrapped and unwrapped versions of the same product. The solutions make it easier for customers to shop sustainably and are part of a greater effort to make ASDA's refill areas more efficient and greener.

Avery Berkel and Hanshow's ESL technology streamlines in-store change administration and management, ensuring real-time price and product updates to keep shelves up to date and compliant with regulations. This flexibility to adjust prices and promotions enables retailers to respond promptly to market trends and customer demands while reducing costs associated with label stock holding and consumables. Increased productivity and efficiency allow employees to focus on providing better customer service.

ASDA Partners with Avery Berkel and Hanshow to Enhance UK Sustainability and Supermarket Shopping Experience

Customizability is another key feature of the ESL technology innovations, enabling ASDA and other retailers to incorporate custom fonts, images, logos, and graphics into the labels. This allows for brand alignment and a consistent visual identity across stores. The on-screen barcodes and QR codes facilitate easy scanning, streamlining checkout processes and enhancing operational efficiency.

The components of Avery Berkel and Hanshow's solution are seamlessly integrated to provide shoppers with an enriching refill experience while emphasizing sustainability. Unlike standard printed shelf and product labels, the total refill solution offers additional product information such as refill instructions, ingredients, allergens, and storage details, encouraging sustainability in ASDA stores.

Avery Berkel and Hanshow aimed to revolutionize the shopping experience by making sustainable choices more accessible and engaging for customers. The shopper interface, designed to be simple and intuitive, ensures that even customers unfamiliar with this technology can easily navigate and participate. The collaboration among ASDA, Avery Berkel, and Hanshow has led to a total solution that not only benefits the retail industry and its customers but also provides a green solution and encourages more environmentally friendly retail practices and shopping habits. Consumer demand for sustainable retail will continue to grow in the future. Hanshow will strive to provide sustainable retail solutions by continuously innovating and improving its digital labeling technology to meet the changing needs of customers and reduce environmental impact.

ASDA supermarket interior scene

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Hanshow ESL

Strategic Marketing Dept.

LAW

A Preliminary Discussion on Product Certification and Regulatory Updates

Product certification refers to the process of testing and auditing products according to standards and technical regulations to confirm whether they comply with national standards and requirements. Product certification is an effective means for evaluating, supervising, and managing the safety, quality, and environmental characteristics of products. It has been widely used at home and abroad. Most countries and regions around the world have established their own product certification agencies and use different certification marks to indicate the degree of compliance with relevant standards. To facilitate the supervision and management of the safety, quality, and environmental characteristics of electronic products, many countries have requirements for access certification. Some examples of these certifications include CCC and SRRC in China, UL and FCC in the United States, CE and ROHS in Europe, VDE in Germany, MIC in Japan, and KC in South Korea. The International Organization for Standardization (ISO) defines product certification as "a procedure by which a third party assesses an enterprise's quality management system and type-test of samples to determine whether the enterprise's products, processes, or services meet specific requirements, whether it can produce products that meet the standard requirements continuously and steadily, and provides written proof".

Based on the type of certification, product certification can be divided into mandatory and non-mandatory certifications:

1. The mandatory product certification system is a regulatory framework established by governments worldwide. Its primary purpose is to safeguard the safety of consumers, the well-being of animals and plants, protect the environment, and ensure national security. This system is implemented in accordance with legal regulations. It enforces a rigorous 

product assessment process to determine compliance with national standards and technical regulations. Mandatory product certification involves the establishment of a catalog of products subject to certification and the implementation of compulsory certification procedures. Products listed in the catalog must undergo mandatory testing and assessment. Any products listed in the mandatory product certification catalog must obtain certification certificates from designated certification bodies and apply the required certification marks as per regulations. Failure to do so will result in a strict prohibition on importing, selling, or using these products in business or service locations.

2. Non-mandatory product certification is voluntary and undertaken by companies as a self-initiated action. It is known as "voluntary product certification".

The types and processes of product certification vary with the type of the product and industry standards. For example, electronic products may need to comply with international electromagnetic compatibility standards (EMC) and the low voltage directive (LVD), while food and beverage products need to meet global food safety standards (GFSI). In general, the product certification process involves the following steps: 1. Application for Certification: Submit application materials and prototypes to the certification body for confirmation and acceptance. 2. Sample Testing: Test the submitted samples to assess their compliance with relevant standards and requirements. 3. Factory Audit: Conduct an audit of the manufacturing facility to confirm that it has the capability and conditions necessary for producing products in compliance with relevant regulations. 4. Evaluation by the Certification Body: The certification body evaluates the results of sample testing and factory audits to determine whether to issue a product certification certificate. 5. Issuance of Certification Certificate: If the evaluation results meet the requirements, the certification body issues a product certification certificate to confirm that the product complies with the specified standards and requirements.

National regulations and policies in different countries will be updated to protect consumer rights and adapt to evolving product technologies. To ensure product compliance, it is essential to stay informed about regulatory updates. As of August, here are some regulatory updates related to Hanshow's products in various countries:

1. European Union (EU): Implementation of Radio Equipment Directive (RED) network security requirements (EU) 2022/30 has been postponed by one year

Smart Retail Division   Zhang Cong

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3. European Union (EU): New Battery Regulations

On July 28, 2023, the European Parliament and the Council of the European Union released a new regulation regarding batteries and waste batteries, known as Regulation (EU) 2023/1542. This regulation aims to promote the circular economy in the battery industry by standardizing various stages of the battery life cycle, including production, reuse, and recycling. The regulation includes labeling and information requirements for battery components and outlines goals for recycling battery materials. Also, it encompasses requirements related to the carbon footprint of batteries (excluding portable batteries). This regulation will come into effect on August 18, 2023, with key timelines as follows:

On January 12, 2022, the European Commission officially released a supplementary authorization act for the RED Directive (EU) 2022/30. This act mandates that manufacturers of relevant products must consider three network security requirements outlined in the RED Directive during the design and production process: €: Ensure the network remains uncompromised and is not misused; safeguard personal data and privacy; prevent fraudulent activities.

The scope of the regulation covers a wide range of products that can connect to the Internet, including routers, cameras, smart locks, smart home appliances, wearable devices, clothing, smartphones, tablets, toys, and childcare equipment, but excluding devices regulated under specific directives, such as automotive, medical devices, civil aviation, and railway-related systems.

The original effective date of the new law was set for August 1, 2024. Starting from this date, the specified products must comply with the network security requirements. However, following a public consultation period that began on May 24, 2023, the European Commission issued an announcement (reference number: C(2023) 4823 final) on July 20 to postpone the implementation date of (EU) 2022/30 from August 1, 2024 to August 1, 2025.

2. United Kingdom (UK): UK announces an indefinite extension for the use of the CE mark

On August 1, 2023, the UK Department for Business and Trade (DBT) announced an indefinite extension for the use of the CE mark, while also retaining the UKCA mark recognition process. The DBT intends to extend the usage of the CE mark indefinitely for most goods in the UK market after December 2024. This update applies to 18 regulations under the jurisdiction of the DBT, including: toys, fireworks, leisure boats, personal watercraft, simple pressure vessels, electromagnetic compatibility, non-automatic weighing instruments, measuring instruments, measuring containers, elevators, equipment for potentially explosive atmospheres (ATEX), radio equipment, pressure equipment, personal protective equipment, gas appliances, machinery, outdoor use equipment, aerosols, and low-voltage electrical equipment.

According to Section 13 of the regulation, starting from August 18, 2025, all batteries must bear a separate recycling label. From August 18, 2026, the comprehensive implementation of labeling requirements as outlined in the regulation will begin. And from February 18, 2027, all batteries must carry a QR code containing the required information as per the regulation.

Requirements for sustainability and safety (including hazardous substances, carbon footprint, recycled materials, performance, durability, detachability and replaceability of batteries, etc.).

This regulation replaces Directive 2006/66/EC which will be annulled on August 18, 2025.

In general, compared to the old directive, the new battery regulation requires manufacturers, producers, importers, and distributors of all types of batteries in the European Union market to collectively work towards comprehensive lifecycle management of batteries by introducing restrictions on hazardous substances, addressing the product's carbon footprint, implementing appropriate labeling, managing disposal, and conducting due diligence throughout the supply chain.

4. European Union (EU): Two new substances have been added to the Reach SVHC candidate list.

Recently, two new substances were added to the Substances of Very High Concern (SVHC) candidate list. One of the two substances is dibutyl phthalate (DBP),

which was previously listed on the first batch of SVHC candidate substances on October 28, 2008, due to its effects on human health in terms of reproductive toxicity and endocrine disruption. This time, it has been nominated by the Netherlands as an SVHC candidate substance due to its endocrine-disrupting effects on the environment.

5. European Union (EU): RoHS 2.0 Plan Updates

On May 20, 2022, the European Commission published a proposal procedure on its official website. This proposal plans to add medium-chain chlorinated paraffins (MCCPs) and tetrabromobisphenol A (TBBP-A) to the list of restricted substances under the European Union's RoHS directive. According to the proposal procedure, this plan is set to be finally adopted in the fourth quarter of 2022. However, the final control requirements will be subject to the decision of the European Commission, as the draft legislation has not yet been released.

6. China: Radio Regulations of the People's Republic of China has come into effect from July 1, 2023

Manufacturers or importers of micropower short-range wireless radio transmission equipment intended for sale and use within the country must comply with the relevant regulations and technical requirements of the national radio management authority. They should also include a specialized label for micropower short-range wireless radio transmission equipment in the equipment and usage instructions. The specific method and style of the specialized label will be determined separately.

The instructions for the use of micropower short-range wireless radio transmission equipment should include the statement that 'the use of micropower short-range wireless radio transmission equipment must adhere to the applicable regulations regarding national radio management'.

In summary, product certification plays a crucial role in enhancing product quality and competitiveness in the market. By understanding and adhering to the relevant certification standards, enterprises can ensure that their products gain the trust and recognition of consumers, thus achieving sustained success.

Customer-Oriented: A Driving Force

Asia-Pacific Sales Division   Fang Siqi

Values serve as standards for decision-making and judgment in handling matters and guiding choices. In the corporate context, values are at the core of company culture, and shape the behavioral standards and beliefs of every member. The core value of 'customer-oriented' is deeply embedded in our corporate culture and reflected in the actions of each and every one of us.

In late July 2021, the evaluation process for a Japanese customer's tender accelerated. Given their status as a well-established national brand in Japan and a renowned international clothing brand, the significance was self-evident. We had to prepare a proposal and a Proof of Concept (POC) for this demanding customer within just one week. This was a daunting task.

The first challenge we encountered was preparing the product proposal. At that time, due to the ongoing pandemic, on-site visits to Japan were not possible. We had to provide a solution that would cater to the customer's actual store needs, which was a key competitive differentiator.

Considering the international standardization of store designs and shelves across the customer's global network, we meticulously surveyed stores in the Beijing area. Armed with a ruler, a smartphone camera, and an unwavering determination, team members divided responsibilities and set clear goals. In just one day, we completed the survey of shelf types, paper price tag sizes, and accessories and provided the information to our structural team. Our structural team immediately swung into action to provide the necessary support and swiftly began the design process. With support and collaboration from various departments, the final product proposal not only maintained aesthetics and flexibility in stocking and restocking, but also maximized safety and prevented detachment.

After finishing the product proposal, we didn't stop there. To ensure the best display results, we continuously experimented with font styles and template sizes until we found the Japanese fonts and template sizes that best suited the customer's needs.

For the on-site demonstration with our partner, we prepared a detailed presentation schedule down to the second to ensure a flawless presentation at every step. To guarantee the stability of the results, we even conducted performance tests on the demonstration PC, ensuring that price changes for multiple tags could be carried out simultaneously within the same cycle.

In addition, we incorporated smart store-related solutions into the proposal after discussing with various company departments and considering the customer's store scenarios in Japan, further widening the gap between us and other competitors. And so, for an entire week, we tirelessly communicated with our Japanese sales and technical teams, tirelessly revising, refining, and enhancing our proposals. The visible exhaustion was evident, but the radiance of our determination overshadowed the weariness of our bodies.

Although the project ultimately did not materialize due to the client's budgetary issues, this unwavering belief flowed through our team. We always adhere to the concept of "Customer-Oriented Innovation, Strive to be the Best" and are dedicated to meeting customer expectations and use this as motivation to overcome various difficulties and challenges and continue to strive.We will persistently uphold this belief, firmly advance towards our goals, and strive to achieve outstanding results and contributions.

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Insights on

Customer-Oriented 

Asia-Pacific Sales Division Wu Han

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The Perspective on Customer-Oriented

The core reason for placing customers at the center lies in the fact that a company's value is to serve customers. Apart from customers, no other entity will foot the bill for businesses and individuals. Bringing value to customers and providing a better customer experience is the primary criterion for evaluating both a company and an individual. Hence, the customer-oriented philosophy is not only a cultural value for companies but also the foremost guideline for daily work.

In reality, embracing your customers' perspective presents the greatest challenge. The difficulty lies in shifting our current mindset. We are accustomed to accepting knowledge and education from the perspective of our own company. For example, what we usually promote to customers may not necessarily address their pain points. Therefore, a customer-oriented sales strategy should be built on a foundation of listening to customers' ideas, meeting their needs, and identifying pain points. It requires us to approach customer service with humility and provide services that go beyond their expectations. This is how we can better serve customers, achieve results, and succeed. I have benefited greatly from this approach and would like to share an example: In our dealings with Customer H, a competitor had established a business relationship with the customer earlier and had ongoing purchases from other product lines. Also, the competitor had endorsements from other backgrounds. Moreover, our pricing differed significantly from that of the competitor. During the bidding process with Customer H, we were consistently at a disadvantage. However, in the final tender result, the customer still chose us. The reason the customer chose us is that when they required discussions, our competitor opted to schedule meetings with the customer. In contrast, we proactively visited the customer's site. When the final solution was presented, our template included more prominent fonts, a more understandable employee usage training plan, and a better after-sales and service mechanism. This made the customer feel that we truly understood their store's actual needs and pain points and provided better service. Therefore, thinking from your customers' viewpoints and delivering service beyond their expectations is not just short-term market capitalism but the value logic of long-termism.

In an era characterized by product homogeneity and intense competition, and in the context of surplus economy, our unwavering commitment to a customer-centric corporate philosophy remains our core value. In a fiercely competitive market environment, we must always prioritize the interests of customers. Offering high-quality, thoughtful, and personalized services should be our greatest weapon. This is how we can earn customers' trust and support, and this is how we can sustain our business in the long run.

Ren Zhengfei: We must be guided by customers' values and use their satisfaction as the standard. Everything the company does should be evaluated based on their satisfaction.

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Accounts Receivable Management in French Franchise Stores

Accounts receivable represents the outstanding amounts owed to a company by its customers, essentially the capital tied up by customers. Enhancing its liquidity, minimizing bad debt risks, and maintaining a healthy cash reserve are essential to bolstering the company's resilience against risks.

During comprehensive operational training in France, I gained insights into the meticulous execution of each step and the underlying rationale behind each aspect of the workflow. I also had the privilege of delving into Hanshow's accounts receivable practices. Through nearly two months of practical experience with franchise store clients, I'd like to discuss the delicate balance between "Accounts Receivable Collection and Customer Communication".

Common scenarios leading to overdue payments in French franchise stores:

During our work, one memorable incident revolved around a retail store that had delayed payment for an initial invoice due to concerns about the pricing of physical and virtual machines. When a customer defaults on payments, it serves as a critical signal of potential bad debt risk. To address such issues effectively, the Hanshow France operations team offered comprehensive support. This support included gathering pertinent information, revising documents, and retrieving installation records, all to ensure that I had a well-founded basis for negotiations with the customer. However, even with the presentation of a variety of documents, the customer initially proved resistant, creating numerous obstacles. Through persistent and constructive communication, their stance began to soften, eventually leading to the establishment of a payment date. This outcome not only ensured customer satisfaction but also safeguarded the company's interests. Effective customer communication also relies on seamless collaboration with the sales department. In this regard, the management team in France offered robust support, aiding me in translating communication issues into actionable solutions. This comprehensive approach facilitated progress in debt collection while maintaining positive customer relationships.

To establish a dynamic monitoring system for accounts receivable, striking a balance between revenue and risk, and preemptively mitigating overdue payment risk, the Hanshow France operations team implemented five key measures:

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developed overdue automation tools to maintain efficient and accurate communication with customers.

Customer Relations: Foster proactive and stable relationships with customers to enhance on-time payments. Maintain open and effective communication, deliver exceptional customer service, and bolster customer loyalty and willingness to pay.

Operations Mgt. Dept.   Xue Feifei

3. Timeliness and Accuracy of Invoicing: Adhering to customers' invoicing preferences and ensuring error-free invoice delivery is paramount. Swiftly tracking any instances of overdue payments and promptly addressing associated risks is equally crucial.

      

The conclusion of a sale doesn't occur upon the delivery of products and services. True closure is achieved when payments are collected efficiently, ideally within a short timeframe. This process involves multiple internal stages within the company. Any unexpected issues that arise at these stages can impact a customer's willingness to make timely payments, potentially leading to delays. Simultaneously, while diligently pursuing debt collection, it is imperative to maintain robust, enduring, and positive customer relationships. This delicate balance between debt recovery and communication is essential. Failure to strike this balance can result in higher accounts receivable turnover rates and a reduced likelihood of bad debt provision, ultimately affecting sales relationships. Overly lax debt collection policies may provide customers with attractive procurement conditions but expose the company to corresponding financial and credit risks.

Prepayment Policy: Clearly define payment terms with customers, particularly emphasizing the management of prepayments for franchisees before contract signing;

Credit Management: Conduct risk assessments before entering into business relationships to gain insights into a customer's creditworthiness and payment capabilities. For high-risk clients, implement cautious accounts receivable management measures, such as requesting advanced payments or adjusting credit limits;

Invoice Management: Ensure that invoices and statements are sent to customers with absolute accuracy, including the correct amount, descriptions of goods or services, and payment details;

Receivables Management: Initiate timely communication with customers before the agreed-upon payment date and send reminders. Utilize various channels such as phone, email, or SMS for follow-ups, or employ IT -

1. Malicious delays after product and service receipt;

2. Interdepartmental Coordination Challenges: Issues such as unapproved sales quotations, conflicts between delivery schedules and customer requirements, and delayed resolution of technical problems;

Furthermore, addressing prolonged overdue accounts will be a significant focus in my future accounts receivable management efforts.

The aforementioned measures will continue to evolve in subsequent work, as we refine a management approach tailored to the needs of the French company. This ongoing effort will improve the current situation of overdue receivables.

My Years at Hanshow (Ⅰ)

Sometimes I wonder why Hanshow has so many employees who have been with the company for seven or more years. How does Hanshow manage to retain these individuals? Why are there so many "boomerang" employees? Why did they come back after leaving? And how long will I stay at Hanshow? During my years at Hanshow, I, like most of my colleagues, started as an ordinary office worker. There wasn't anything particularly remarkable happening in my professional life, but everything was slowly changing. I'd like to share my experiences and thoughts from different stages of my journey and address the last question.

If I hadn't switched careers before graduating, I might be working on some production line in a chemical factory right now. In 2015, I graduated from North China Institute of Science and Technology with a degree in Materials Science and Engineering, specializing in polymer materials. My teachers evaluated me as follows: I have clear thinking and a sharp mind. I am well-suited for research in polymer materials. However, I had grown tired of polymer chemistry even before graduating. I had already taken the national fitness coach certification exam while still in school, and I entered the fitness industry after graduation. This marked the beginning of a long and grueling period.

Working as a fitness coach came with performance pressures and social anxieties for someone like me who struggled with social interactions. A fitness coach's salary consists of a base salary, sales commissions, and teaching commissions. Starting at a new gym with no existing clients and classes meant no sales or teaching commissions. To survive, I had to approach potential clients in the gym and convince them to sign up, which was incredibly challenging. Socializing was a major obstacle for me because it involved persuading people to spend money on services I provided and promises I couldn't guarantee. Even as I accumulated clients and experience over the years, the pressure became overwhelming, and I couldn't enjoy the process. So, I decided to embark on a career change.

In August 2016, I was introduced to programming through a childhood friend. I underwent formal training in front-end technology through a structured learning system. Eventually, after facing numerous challenges, I secured a job as a front-end developer at a small company with around 30 employees.

When I started, I was working on JSP pages alongside Java developers in Eclipse. At that time, jQuery and Bootstrap were popular. I distinctly remember dealing with a JavaScript file that was several thousand lines long. I was responsible for the topology module, which was a critical part of my job. This file has passed through several hands and was originally obtained from the internet. It's used for drawing network topology diagrams and implementing user interactions through JavaScript libraries. In a JavaScript file with three to four thousand lines, adding a feature or modifying code felt like defusing a time bomb. It was a nerve-wracking experience, like walking on thin ice. Moreover, considering that I often have to carry out numerous development tasks within this file, the fact that it's a weakly typed dynamic language means that any oversight can lead to a slew of bugs. Later, the company transitioned to a front-end and back-end separation approach. We adopted Vue.js for front-end development, which significantly improved the development experience.

I spent more than two years at that company, waking up at 6 AM, taking a two-hour bus ride from Dongba to Xisanqi, and often not getting home until after 10 PM, sometimes even later. My hair started thinning, my health deteriorated, and the muscles I had diligently built over the years slowly gave way to layers of fat. Exhausted both mentally and physically, I decided to change jobs again.

System Platform Dept. Bao Yukun

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In June 2019, I left my previous company and joined Hanshow. Thanks to my experience in my previous job, especially in developing topology and other data visualization features, my skills matched the requirements of the position. At that time, the company needed to develop a web-based template tool with a core feature that required browser-based drawing, which aligned perfectly with my expertise. Over my years of experience, I have developed a personalized approach to visual interaction. So, I smoothly transitioned into Hanshow and started working on the front-end development of the template tool.

Although it seemed like a smooth entry into Hanshow, there was a small hiccup along the way. When I received the job offer from Hanshow, I felt a mix of excitement and concern. I was worried about the overtime situation in the R&D department. During the interview, the interviewer mentioned that there could be a lot of overtime at the company and asked if I could handle it. At the time, I found online posts that mentioned Hanshow's work culture, suggesting there was a mandatory schedule of working on Mondays, Tuesdays, Thursdays, and Saturdays. However, my daughter had just been born a few months earlier, and I wanted to spend more time with her. This situation nearly discouraged me from joining Hanshow, but after weighing the pros and cons, I chose to join, and I'm really grateful I did.

The first couple of months upon joining the company were the most emotionally charged for me. I quickly discovered many wonderful aspects of Hanshow. There's no harm without a point of comparison, and in every aspect, Hanshow provided me with experiences that completely surpassed my previous employers. The notion of "overtime on Mondays, Tuesdays, Thursdays, and Saturdays" wasn't about forcing employees to work overtime. Instead, it was about high efficiency. If you completed your tasks for the day efficiently, there was no need to stay late. Even when tasks were heavy and required overtime to complete, the company had excellent compensation policies. This made me feel that Hanshow is a very sincere and fair company. During the interview, they didn't exaggerate; instead, they honestly explained the situation to avoid future complaints. During the new employee orientation, when we shared our initial impressions of the company, many of my colleagues echoed the same sentiment: before joining Hanshow, they had a basic understanding of the company but didn't realize how attractive it was. The longer we stayed, the more familiar and fond we became of Hanshow. The company provided excellent employee care, including holiday gifts, birthday celebrations, free gym access, and activities like basketball and badminton.

Another observation is that Hanshow places a strong emphasis on quality while still striving for higher efficiency. In contrast, my previous company focused on agile development in terms of form, with rapid version releases, but struggled to maintain product quality. Issues with the product couldn't be addressed and resolved effectively. In comparison, Hanshow has a significantly longer software development cycle. This allows us ample time for research and validating the feasibility of technical solutions. We have enough time for pre-coding design and thorough development, all with the ultimate goal of ensuring the quality of deliverables.

My New Journey at Hanshow

Strategic Marketing Dept.   Yang Lu

As a long-time resident of Berlin, I, an overseas Chinese, had grown fond of Germany and its vibrant culture. Yet, the sudden pandemic altered my perspective on life. Berlin's bustling streets turned into deserted lanes, prompting deep introspection.

During those lockdown days, I contemplated the fragility and preciousness of life. The pandemic underscored the value of health and happiness and prompted a reevaluation of my values and lifestyle. I began to cherish each day and cultivate mindfulness towards the people and world around me.

The pandemic also sparked a desire for new challenges and change. When I learned of a job opening in Hanshow's strategic marketing department, excitement filled me. It was a chance for a fresh start in my career.

Arriving in Dusseldorf, I was filled with anticipation and a touch of apprehension. What would my new life hold? Could I adapt to this unfamiliar city? Determined, I embraced these challenges with a positive and optimistic outlook.

In June of this year, I embarked on my journey with Hanshow's strategic marketing department. Initially, I felt a bit overwhelmed, but with time, I seamlessly integrated into the team. My colleagues welcomed me warmly, aiding my adjustment to the new environment.

As Marketing Manager for the German-speaking region, my primary responsibility is to promote the Hanshow brand, products, and solutions. This entails aligning marketing strategies with regional business objectives, collaborating closely with the sales team, and showcasing Hanshow's uniqueness through various channels like marketing campaigns, social media, and digital marketing. Simultaneously, I liaise with headquarters, collecting and analyzing regional market data for informed decision-making.

Hanshow isn't just a workplace; it's a supportive family. My colleagues have always extended their support and trust. Whether it is Li Yu from the Finance Department or Shuangshuang and Nanhui from the Human Resources Department, they are always willing to help me solve problems and provide support. Jennifer and Klaus are willing to lend a helping hand and provide me with all kinds of help, even late at night. Joy and Fresse have full trust in my abilities. As soon as I joined the company, I participated in the workshop preparations for important customers, and gradually expanded to various marketing activities of external associations/partners in the German-speaking area, and coordinated the planning of the exhibition halls of German companies, German social media content preparation and other more comprehensive marketing work. These experiences bring me immense satisfaction, enabling me to spread Hanshow's values and aesthetics worldwide.

Beyond professional achievements, I have met many fantastic colleagues after work. We partake in team activities and dinners, fostering camaraderie and a cooperative spirit. Together, we inspire each other to strive for excellence.

Over time, I've acclimated to this new work environment and lifestyle, continuously honing my professional skills. I'm excited about the promising career prospects Hanshow offers, which align with my goals.

Meeting Hanshow has marked a significant journey in my life. I remain committed to personal growth, learning, and contributing to Hanshow's development. In this dynamic industry filled with opportunities and challenges, I'm confident in realizing my dreams and making a meaningful impact.

Irrespective of the future's twists and turns, I'm eager to face them with Hanshow. With the unwavering support and collaboration of the team, we can collectively shape a brighter future.

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LIFE

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Finding Home Away From Home (II)

it's this lovely group of people who have made me feel a sense of belonging and resonance. I know that in the career race, many people choose to leave and become transient passengers in our lives. However, there are always some bonds that can keep people together for the long haul. Wherever we are, we are all striving toward the same goal, heading in the same direction. This is the driving force that Hanshow has given me, as well as the source of my confidence.

Back when my husband and I first met, our differences seemed insurmountable. I jokingly referred to him as a humanities enthusiast, a globalist, and a sensitive soul, while I saw myself as a law student with a strong belief in nationalism. Over the years, our perspectives have merged. Most importantly, I've realized that my sense of national identity has evolved from mere rhetoric to a grounded and practical understanding.

Before joining Hanshow, I had experienced the comfort of state-owned enterprises and the complexity of multinational corporations, and even ventured into small entrepreneurial endeavors. However, Hanshow, my first experience with a private enterprise, unexpectedly became my home. I had heard the phrase "Once you enter Hanshow, it's like diving into the deep sea". Initially, I brushed it off, but upon joining, I realized that the past few years had been more demanding than any 996 job. The difference was that at Hanshow, it wasn't about overworking; it was about the company's rapid growth and high efficiency. Despite feeling tired, I found solace in knowing that I was surrounded by like-minded individuals.

Many people have asked me why, as someone living abroad, I chose to embrace the challenges of working at Hanshow instead of pursuing a more comfortable path. Throughout this journey, playing the role of an HR professional for an overseas branch of a Chinese company, I've truly come to understand the ups and downs, misunderstandings, and moments of feeling unjust. However, every time I feel like giving up, I remember someone telling me that they hope Hanshow will become a company respected by the world, the last company for its employees. While these words came from senior leaders, they require the collective effort of everyone. Hanshow may not yet be a giant ship, but I believe that with the accumulation of small efforts, we will achieve our goals. I also recognize that only when people venture into unknown territory can they discover new landscapes, savor the diverse fragrances of life, and embrace the beauty of different cultures. I am grateful to Hanshow for providing me with a hidden paradise and helping me rediscover my original aspirations.

In a world where some choose to stay in their hometowns, content with what they have, while others venture into the unknown. Both paths are valid. However, if there were only these two types of people in the world, the bonds between lands and between individuals would quickly erode, leading to missed opportunities and a diminished range of possibilities. Yet, it's the individuals who traverse between these worlds, ferrying people across or building bridges. In their world, there's no division between here and there. Regardless of whether it's their homeland or a foreign land, they find solace wherever their hearts are.

Overseas Sales Division Wang Shuangshuang

Compared with a reconciliation with myself, before return to the motherland, my own parents and family members, and domestic good friends and colleagues, I am more worried about the discomfort I'm bringing to others by what I'm saying and doing. Excitingly, the fear soon disappears.

When I arrived at the Jiaxing office, the scorching 36-degree heat greeted me. A fair-skinned and seemingly aloof young lady stood at the company entrance. Summoning my courage, I approached her, only to realize she was the colleague assigned to be my host. She took me on a tour of a vast 1,000-square-meter showroom. Initially, we were a bit distant, but as I couldn't resist taking photos at every company sign of Hanshow Technology, our reserved demeanor gave way to shared laughter. She also arranged for colleagues from Hanxian to show me around the production lines. My curiosity led to a barrage of questions, and we even joined in playful selfies using beauty filters. All these experiences gradually forged a connection and brought us closer. Subsequently, she continued to guide me through the Jiaxing office. We explored every inch of the premises on foot, visiting the General Manager's office, the Party Affairs office, the employee gym, and even the construction site of the new factory area. For lunch, the two of us enjoyed Sichuan cuisine, and we couldn't resist ordering stinky tofu from the neighboring restaurant. After devouring the meal, we chatted for over an hour, feeling an instant sense of camaraderie. Finally, when she told me that she felt I was just as approachable and friendly as my online persona, I felt a tremendous sense of relief. In Jiaxing, I also had the pleasure of meeting Miaoqi, the big brother of the supply chain, who treated

me to iced black tea. Jiali, from the General Affairs office, went out of her way to discuss solutions for my party affiliation matters. Everything unfolded so naturally, and I am grateful for life's kindness.

However, this warmth took on an "intensified form" when I arrived in Beijing. I took an early morning high-speed train to the city, only to be greeted by Beijing's bustling traffic as soon as I arrived. When I arrived at the office, it was almost the end of the workday. The team members with whom I had laughed and cried during our phone calls in Europe were all dressed up and waiting to greet me, swiping their access cards to let me in. Although I was met with puzzled looks from a few colleagues with whom I had interacted online, our team quickly embarked on a game of "Sherlock Holmes", connecting names with faces. What followed was as anticipated – heartfelt conversations, a feeling of "why didn't we meet sooner", and countless delightful meals and drinks. To say the least, every encounter with my colleagues had that "oh, it's you" feeling, simultaneously familiar and unfamiliar. Each person I met created a living and authentic experience, "exceeding my expectations". Many colleagues, with whom I had been cautious about regional differences during online interactions, turned out to be open and straightforward in person. The in-person encounters removed barriers and enabled frank conversations. Moreover, those who had been formal and respectful in the workplace turned out to be warm and approachable in reality, instantly bridging the gap between us. During my time overseas in the past two years, there were many nights when I felt I had given my all, enduring moments of hardship as an HR professional due to the constant flux of people. But

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Strategic Marketing Dept.  Fan Min

After entering society, I am often busy with fast-paced work and life, and I can't help but miss the small trips I took with my friends. Taiwan was the place where I spent four years in college, and I would often take advantage of weekends and vacations with my classmates and roommates to explore its corners and discover its different charms. One of our stops before graduation was Tamshui, Jay Chou's alma mater, which we had wanted to visit for a long time.

Through the leaves of the bright sunshine, the air, lively dancing dust, the fields, soundly flying egrets, everything—even if the color was not so bright and colorful—all let a person feel that life was beating, and time was beautiful. I had made an appointment with my roommate to get up early, picked up my backpack, stepped onto the familiar district bus, and set off in the direction of Tamshui, Taipei.

The speed of inter-regional train was slower than the green train. We couldn't find a seat, so we had to lean against the door, listen to the sound of the train, and look at the scenery outside the window. We could temporarily enjoy the feeling of being empty. Looking out of the window, suddenly there were trees on the hillside, and suddenly there were streets and towns - the scenery changed freely, and I couldn't guess what would happen in the next scene outside the window, feeling the intertwined scenery of city and countryside.

Finally, before the legs of the "literary youth" became numb, we arrived at our destination, Danshui. The sky suddenly began to drizzle, and we stepped on solid green flagstones, crossed the path, and grabbed the railing of the Tamshui dock. We looked at the calm sea shrouded in mist not far away, and a peaceful and humid atmosphere swept over us. The slight disappointment caused by the bad weather was also eased by the refreshing and open scenery. The combination of rainwater and seawater seemed to be more in line with the characteristics of "freshwater." The green lawn in early summer appeared fresh and brand new under the light rain, and the usually dry and weathered stone slabs were filled with water vapor, reflecting the vibrant world around them. White clouds billowed in the sky, but they didn't feel heavy. The moist wings of seagulls were still soaring high. They all exhibited their quiet, ancient, dignified, yet vivid sides in this drizzle.

This should be a weekend, surrounded by many tourists and residents. They strolled on the beach and in the rain with umbrellas, along with their families and puppies, without making any noise or disturbance, enjoying leisure time with their loved ones. Unaffected by the drizzling weather, everyone wore calm and happy smiles, which were very infectious even for people living in a foreign country. This peaceful atmosphere was irresistible. When I graduated, after countless farewells, I suddenly thought to myself, shouldn't communication and getting along be like this? Everyone has their own unique personality and way of thinking, whether it's similar or opposite, and occasional confidences or disagreements shouldn't make us feel distant or difficult to connect with. Just like the saying goes, "friendship between gentlemen is as light as water." In interpersonal relationships, maintaining calm and composure is the key to building lasting connections. A clear mind and strong moral values are crucial, and one should not be easily influenced by the world and impatience because relationships are built on truth and sincerity. Getting along and honestly understanding each other is the true essence of a relationship. Even if you don't often meet or talk, when you reunite, you still feel a sense of familiarity, which is a very precious emotion.

When I strolled, I saw Chou's alma mater, Tamkang High School. The ancient red walls were marked with traces of time and green shadows cast over them. Across the street from the school, at the corner, there was a famous snack shop 

known for the "Jay Chou Combo". As we entered the shop, the humble interior had only a few small chairs facing the sea. The owner, a lady, greeted us briefly, and it was only when we ordered the legendary "Jay Chou Combo" that we realized the food here was a crispy chicken leg and a bowl of wonton soup. Its taste wasn't as magical as the legends had it. Back then, it was just an ordinary lunch for high school students.

After finishing the "Jay Chou Combo," we decided to continue to immerse ourselves in the expansive "Tamshui scenery," drawn by the somewhat bustling "Old Street" in the distance. With some room left in our stomachs, we decided to sample more of the food from Tamshui Old Street. Although the storefronts along Tamshui Old Street were a blend of modern and vintage, adorned with various colorful festival displays, most shop owners sat calmly in front of their shops. They neither enthusiastically solicited customers nor discouraged tourists from wandering here. This juxtaposition with the surrounding scenery was unexpected yet harmonious. They only waited for customers to approach them with questions, then patiently introduced and answered, and when the customers left, they would smile and say, "Thank you."

The most famous snack in Tamshui is "Ah-Gei Lao Dian. "Ah-Gei" is in Taiwanese, and it involves deep-frying hollowed-out tofu, filling it with soaked mung bean noodles, and sealing it with fish paste. After steaming, just before enjoying this dish, it's generously drizzled with the restaurant's secret sauce. The taste is indescribably delicious, leaving your lips fully satisfied. This establishment has weathered the test of time, but with the passage of time, its reputation has only grown. The old shop's commitment to not renovating and the quiet dedication of the owner align perfectly with the character of "Tamshui". A deep-rooted sense of history permeates Tamshui Old Street. Another memorable treat is the "Milk Sweet Potato". While regular sweet potatoes are hot and soft, this one has a cool texture and is infused with a milky flavor. Resting on a bed of thick white coconut shreds is a large, smooth sweet potato, topped with enticing red beans. Its beautiful appearance is almost too beautiful to eat. But despite its seemingly "soft" exterior, it takes some effort to cut it with chopsticks. It's incredibly resilient, a testament to the meticulous craftsmanship of the shop. The moment it touches your palate, it's refreshingly delicious, and the "Milk Sweet Potato" lives up to its well-deserved reputation for being sweet without being overly cloying.

Nestled among various snack shops were elegantly decorated boutiques featuring jewelry, wall hangings, and other intriguing trinkets. Upon entering, accompanied by a soothing melody, the shopkeeper was immersed in his craftsmanship. We couldn't help but soften our voices to avoid disturbing the serene and elegant ambiance. The unique layout enticed us to explore and discover new things.

The rain gradually ceased, and we returned to the beach, once again sitting on the stone benches, gazing towards the distance in unison. The sun slowly revealed half of its face, casting rays through the clouds. The thin mist had not completely dissipated, but for a fleeting moment, it sparkled with a golden glow. The sea remained calm, gently rising and falling. Birds glided through the air, flapping their wings freely.

Everything in Tamshui was like a gentleman, tranquil and unassuming. I cherished and missed this pure and indifferent place. I hoped that my mindset and mood would be the same, that no matter how I interacted with others, I wouldn't be occasionally overwhelmed or discouraged by the light drizzle, nor would I become complacent or anxious due to unexpected achievements. Maintaining inner peace would be enough.

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Always Young, Always on the Way

Smart Retail Division Liu Yang

I've always loved a quote from Jack Kerouac's books: Always young, always on the way, always with tears in the eyes.

When I was still in the ivory tower of school, my understanding of it was only superficial. At that time, I thought youth was the present moment, and being on the road meant going to more places and visiting distant cities. I also thought teary eyes meant the tears of farewell in your eyes at graduation and the mixture of anticipation and uncertainty in your heart for the future. But when I packed my bags and left my hometown, stepping into society, I realized that the carefree days in the ivory tower and the freedom I had were all because my parents were carrying the burdens for me. During my youthful years, they were slowly aging, so sooner or later, I would have to shoulder the burden of life on my own. My question was, in what way would I do it? I've trodden this path with its ups and downs, enduring life's challenges, grappling with uncertainty, occasionally surrendering, and at times, gritting my teeth and persisting. Fortunately, I've chosen my career and my life on my terms. I'm lucky that what I've opted for now is something I'm passionate about. However, with the passage of time, I've increasingly found that apart from the routine of going to work, working, coming home, and repeating this daily cycle, I seem to have slowly lost interest in many things. Those things I once yearned for, certain items I wanted, courses I eagerly wanted to study, books I cherished, and the poetry and places I longed for, now feel like throwing a stone into a calm lake, creating no ripples whatsoever.

Is it because I'm no longer young? Is it because, after work, it's difficult to find the focus to learn? Is it because I'm content with mediocrity and satisfied with the status quo? I pondered for a long time before realizing that Jack Kerouac's words were waiting for me here. When we feel that we are no longer young, when we begin to lose interest in learning, when we start to lose our sharp edges in the face of the grind of work and life, when we begin to go with the flow, when we become numb, and when we are no longer curious about the world, should we take a moment to reflect? Is it really because I'm no longer young? Am I really ready to embrace mediocrity? Am I really going to waste my leisure time every day watching short videos and playing games? Am I really going to stand still and watch others pass by and surpass me? I know that for most people, the answer to these questions is a resounding "no". I've come to understand that being young doesn't just refer to our age; more importantly, it's about maintaining a positive, inquisitive, and forward-looking heart, no matter how old we are. With such a heart, we can approach learning, work, and life, and our observations, experiences, and thoughts will inevitably lead to personal growth and understanding. This is where we will find ourselves moved to tears, and I know it will be a unique and breathtaking landscape, one that we will be reluctant to leave and filled with boundless joy.

We still have a long, long road ahead of us. Starting today, let's strive to improve ourselves, to learn, and to enrich our lives. Pick up those dusty books from the shelf, open the courses you've long saved on your computer, and think about how to solve those challenging problems that have accumulated at work... The season is just right, and the autumn breeze is gentle. It's okay. Everything is just right!

moment

Voices of new Employees

G' Day from Sunny Sydney Australia. I' m Steve Vaughan based here in Sydney with my new team members at Hanshow ANZ.

My previous role was General Manager of Strategic Partnerships working across, Australia, UK, Italy, China, Singapore, USA, and Germany. I have 25 years of experience ranging from Print & Design, Store Operations, Visual Communications, Point of Sale, and Loss Prevention. Working with major retailers & FMCG has always been exciting.

I' ve been part of the team as Key Account Director for only the past 8 weeks and already find the culture at Hanshow to be outstanding.

Personally, my wife and I have four teenagers, 1cattle dog and 2 adopted Koala bears (re-homing them after the fires in Sydney several years ago)  

I' m passionate about my Family my Job and my Sport particularly Australian Football or AFL its by far the best code of football in the world.

I am Michael S Cox, a Senior Architect working in the Products and Solutions group for Hanshow Australia. I am very excited to be joining the team here, and if the first month is anything to go by, I am sure that I am going to very much enjoy working with the Hanshow teams and our customers. I am highly technical and enjoy being challenged to pioneer solutions to currently unsolved problems, evidenced by my previous experience in developing and patenting many novel solutions. In my spare time, I like swimming and surfing (I am Australian, it is in our blood), cycling and bushwalking, and of course all things next generation ICT.

Hello everyone,大家好, My name is Louise ARDITTI. I am 24 years old and I' m have been working in Hanshow France for 1 month in Project team as project manager. This summer I graduated with a master's degree in Language and international management (English-Chinese). In 2022, as part of my master degree, I carried out a project called "Go China", which aimed to help French students integrate or work with Chinese companies. That's how I came to know Hanshow. In my spare time, I like doing sports, going out with my friends and traveling. As soon as I joined Hanshow, I was very well welcomed. I directly felt as a part of the team, and I didn't encounter any difficulties in taking up my new position. As project manager, I would like to be able to contribute to Hanshow's expansion in France.

Michael Stefan Cox 

Overseas Sales Division

Steve Vaughan

Overseas Sales Division

Louise Arditti

Overseas Sales Division

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Li Yu

Operations Mgt. Dept.

Li Yu (Julie), a member of the Financial Management Department, now holds the position of Finance Manager in Germany and joined Hanshow' s Germany branch in July. As a member of the Financial Management Department, my primary commitment is to provide support and guidance in the realm of the company's finances. I have a deep passion for data analysis and the ability to extract valuable insights from extensive datasets to provide a reliable foundation for decision-making. I have a strong inclination towards challenging and logically-driven work. Beyond my professional endeavors, I find tranquility in gardening and tree planting during my leisure hours to enjoy the peaceful companionship of plants. Traveling holds a significant place in my life; I relish exploring diverse cultures and scenic landscapes, with a particular fondness for savoring cuisines from around the world. Through my travels, I aspire to connect with individuals from various corners of the globe and broaden my horizons. I firmly believe that growing alongside Hanshow is an exciting journey to anticipate. I am eager to continuously challenge myself here and collaborate with an exceptional team to craft a brighter future. I look forward to sharing experiences, learning, and growing together with all of you.

——Newcomer Introduction

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Howdy, y'all! I am Alex Abeles, a presales engineer from Dallas, Texas. I joined Hanshow about two months ago, and it has been an exciting journey so far. One of the things I am most happy about in Hanshow is the teamwork and mutual support. When not working, I love spending time with my family, riding my bike, and swimming. I am looking forward to meeting and working with all of you.

Greetings, I am Wang Qiuyue, hailing from the Sales System in the Greater China Region. I graduated just this June and can be considered a freshly minted professional. Despite my recent graduation, I have already spent nearly 5 months here at Hanshow. During my leisure time, I take delight in watching movies, with a preference for productions from DreamWorks, Disney, and especially Warner Bros. I also enjoy listening to music, particularly classic old songs, and savoring stand-up comedy as a hardcore fangirl of Deyunshe (a famous stand-up comedy organization). As a newcomer to the professional world, there are many aspects I have yet to fully understand. I hope to receive guidance from experienced colleagues in the future and rapidly grow within the Hanshow family.

Hello Hanshowers! This is Tim Chan, based in Melbourne and just joined Hanshow Australia team on 1st August. I was working in Lenovo before I joined Hanshow and I know and like Hanshow products and people while I was in Lenovo, that's why I joined Hanshow. I feel very excited about our solution, our company and our culture and I am sure that I will have a great career in Hanshow. I am a very keen golfer at my leisure time and I can play golf everyday if I am not working. Great to join Hanshow's family and I looking forward to meeting you guys in person some time later.

Hello everyone, I am Shi Xiaofan, currently serving as a Technical Support Engineer in the Australian Technical Support Department. I graduated from the University of Sydney with a degree in Information Technology. Beyond my professional role, I am passionate about exploring the world, particularly drawn to the art of travel. I firmly believe that travel is a precious gateway to broaden my horizons, offer deep insights into diverse cultures, and foster interactions with people from all corners of the world. In the future, I look forward to continually embracing new opportunities and challenges and integrating my enthusiasm and knowledge into broader horizons.

Kai Tim Chan

Overseas Sales Division

Wang Qiuyue

Asia-Pacific Sales Division

Shi Xiaofan

Overseas Sales Division

Alex Abeles

Overseas Sales Division

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My name is David Horne and I work in the Key Accounts department here in the United States. Before joining the Hanshow team I worked at SES-Imagotag for six years. I own a 3 year old goldendoodle and live in beautiful downtown Chicago. I am a very big sports fan who enjoys watching the Green Bay Packers on Sundays. I also enjoy good movies, hiking, snowboarding in the winter and traveling whenever I can. When I am not busy in Chicago you can find me at my cabin in northern Wisconsin. Very happy to be part of this team and look forward to helping grow the North American market!

David Horne

Overseas Sales Division

Hello, I'm Zhao Lei, responsible for sales in Southeast Asia, Hong Kong, Macau, and Taiwan. In just three short weeks, I've fully experienced the warmth, care, professionalism, and dedication of the Hanshow family. Alongside the challenges, I've been rapidly gaining new experiences. Outside of work, I cherish spending extra time with my family, taking leisurely walks and chatting with my parents during weekends, and enjoying quality moments with my child while reading and savoring delicious food. Also, I have a passion for traveling, watching movies, and having afternoon tea with friends. I look forward to progressing together with my colleagues. If there are any sales opportunities in Southeast Asia, please don't hesitate to reach out to our team. Thank you in advance!

Zhao Lei

Asia-Pacific Sales Division

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I am Lv Ying from the Financial Operations Department, responsible for the company's financial affairs. Outside of work, I have a passion for reading and hiking. I cherish swimming and occasionally indulge in yoga. I relish the vibrant hustle and bustle of life while also finding joy in the serene moments. I am deeply honored to be part of Hanshow and look forward to sharing fulfilling and wonderful years together with everyone.

Hello everyone, I'm Li Chao, an embedded software engineer from the Electronic Shelf Label (ESL) product line in the Smart Retail Department. I graduated just a year ago and am currently responsible for the development and maintenance of the ESL Access Point (AP) station. I'm eager to learn from all of you. In my free time, I enjoy playing table tennis and swimming. Feel free to reach out if you'd like to join me for a game!

I'm Huang Kezhen from the Management Trainee Program. Currently, I'm undergoing training in the Product Testing Department, and in the future, I'll be working on pre-sales activities in the United States. I'm thrilled to have the opportunity to join Hanshow, and I hope to work hard alongside all of you, contributing significantly to the company's growth while also experiencing personal development.

Hello everyone, I am Shen Shichao, a Factory Engineer based in Jiaxing. In my professional life, I strive for complete closure on every task, holding myself to the highest standards. In my personal life, I have a laid-back personality and relish the simple joys of life. I have a passion for travel✈, fine cuisines🍜, photography, and exploring new experiences. My love for food has inspired me to recreate the delightful dishes I encounter during my travels and share them with family and friends over a hearty meal. Looking ahead, I hope to forge meaningful connections with exceptional colleagues and shine brightly in our respective positions.

Hello, Everyone! I'm Wu Enhui from the Operations Services Department, working as a visual designer. Outside of work, I enjoy watching movies, savoring delicious cuisine, and traveling. I'm excited and fortunate to be a part of the Hanshow family and look forward to learning from all of you in the days ahead. I eagerly anticipate learning from all of you in the days ahead and advancing together. Let's scale higher mountains and uncover improved versions of ourselves while enjoying more beautiful scenery!

Lv Ying   Financial Mgt. Dept.

Li Chao   Smart Retail Division

Huang Kezhen   CEO's Office

Shen Shichao

Smart Retail Division

Wu Enhui   Smart Retail Division

Greetings, I am Niu Zihan, a recent addition to the Management Trainee Program. In the future, I will be working on pre-sales activities in the Japanese market. I am thrilled to be a part of the Hanshow family and have much to learn. Please feel free to guide me in areas where I may lack knowledge. Outside of work, I have a passion for badminton, basketball, guitar, and skiing. If any of these interests resonate with you, we should definitely play together. Thank you all.

I'm Li Zhi, and I joined Hanshow in July. My main responsibilities include determining equipment process parameters, improving production pass rates, and addressing issues related to new product trials until they are ready for mass production. In my spare time, I love playing basketball, gaming, and cooking up delicious meals. If you're interested, you can find me in League of Legends under the name "苏北大鹌鹑". I'm always up for some gaming action during my free time. My motto: A true warrior faces the harsh realities of life with courage.

Hello everyone, I'm Guo Jie from the Digital Energy Department. I joined Hanshow in July and am primarily responsible for projects related to energy storage. I'm delighted to be a part of Hanshow and embrace new challenges, and I look forward to the opportunity to work with you. While I come from a science and engineering background, I have a passion for reading, especially history books. I also enjoy sports, with football being a particular favorite. I hope to engage in discussions on these topics with all of you in the future.

Greetings, I'm Tan Zhouxin, and I am a recent addition to the technical support team in the South China region. My main responsibilities involve project delivery and template creation in the South China region. I enjoy cycling and most ball sports, and I hope to engage in discussions and friendly matches with more colleagues in the future. I'm honored to be a part of the Hanshow family and eagerly anticipate future collaborations and learning experiences with all of you.

I am Gu Hanchao from the Smart Retail Department with years of experience in network equipment development. I'm well-versed in the architecture of network devices like Ethernet switches, routers and WLAN. Currently, I serve as a Systems Engineer (SE) for the 5G base station project. During my leisure time, I enjoy crafting various electronic products. I'm excited about learning from my colleagues and collaborating happily to expand Hanshow's product reach to every corner of the world.

Li Zhi   Smart Retail Division

Guo Jie   Digital Energy Division

Tan Zhouxin   Asia-Pacific Sales Division

Gu Hanchao   Smart Retail Division

Niu Zihan   CEO's Office

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汉Show

Fan Mimi  

Overseas Sales Division

Zou Yikai

Overseas Sales Division

Yuan Yingjia

Operations Mgt. Dept.

Wang Jingyi

Operations Mgt. Dept.

Li Xian

CEO's Office

Cen Fengxun

Overseas Sales Division

Xu Xinjian

Smart Retail Division

Liu Wei

CEO's Office

Pei Guiyan

HR & Admin Dept.

Gong Jinguo

Smart Retail Division

Yu Xuan

Overseas Sales Division

Zhu Hailiang

Asia-Pacific Sales Division

Zhang Yong

Smart Retail Division

Huang Chengrui

Smart Retail Division

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Birthday Club

In this romantic August,

May your birthday be filled with happy melodies,

Let happiness fill your life！

Zhao Yu     Liang Xiaodong     Zou Hongji     Wei Ning     Yang Huan     Cao Ying     Li Rui     Dong Jiao     Xu Xuexia

Xin Xin     Dong Yufan     Shi Boyuan     Zhao Hongnan     Wu Mengkui     An Xiang     Fang Siqi     Li Keke

Wang Honglei     Li Feng     Wang Fupei     Zhan Hongfang     Li Chao     Zhao Rongwei     Liu Liping     Wu Fenchun

Wang Jiakang     Chen Ruiying     Xie Guangming     Chen Yaping     Song Biyan     Li Yu     Meng Xiaoming

Wen Guodong     Hou Shiguo     Ma Donghong     Jin Na     Zhou Feng     Hao Zhejun     Zhang Yunzhi     Xing Zhiwei

Tao Yuan     Yan Bin     Xiao Qi     Lin Fang     Jia Hongyu     Yin Panpan     Liang Yayuan     Wang Yugen     Chen Chen

Zhang Wancheng     Lv Liyang     Zhang Shuo     Wang Qiujun  Dong Jian     Pierre FOSSEUX     Stephen Vaughan

08

Happy Birthday to You:

59

Hou Huilian   Liu Lin   Liu Yao  Liu Ming   Yu Guangyi   Bao Yukun   Wang Zhong   Liu Dan   Guo Ying   Wu Boyuan

Niu Youzeng   Gu Yinqi   Peng Ruyi   Wang Linjiang   Lou Gaifang   Yang Sen   Deng Xin   Han Zhonghao   Zhang Xingyu

Huang Sheng   Wei Sibing   Klaus Smets   Han Mengjiao   Jiang Hao   Du Xubing   Duan Sijie   Wang Wei   Jiang Yutong

Wang Dan   Lin Zhaoyan  Chen Yunkai   Yang Jun   Yan Huihui   Wang Huijun   Gu Hanchao   Huang Sunzhi   Gao Taifeng

Li Yinong   Vincent Lam   Shi Zhengqiang   Shen Fang   Shi Yifei   Liu Tianqi   Liu Weiqun   Fan Jing

Shan Jun   Zhang Kehui   Zhang Runyu   Xu Dong   Zhao Yang   Mi Jiayong   Wu Xiangxiang   Wang Lin   Duan Huiwen   

Deqiang   Wen Jiuling    Li Xuefang   Sun Xingkai   Wu Weidan   Wu Yongbing   Yu Mingming   Xu Xinjian   Jiang Hailei

Hu Siming   Ren Honglu   Shen Yi   Li Zhi                                                                                                                   

09

Happy Birthday to You:

In this golden autumn month,

May your birthday be filled with the colors of joy,

Wish your life be filled with happiness！

Birthday Club

China : Zhejiang · Beijing · Shanghai · Shenzhen · Wuhan

Overseas : France · Germany · Netherlands · Japan

New Zealand · United States · United Kingdom

Australia 

Official website

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