案例集六

hanshow

以客户为中心的创新、迭代

系统平台部-SaaS运维

“以客户为中心的持续创新”位于汉朔企业文化之首，其不仅要求汉朔人对于客户需求要及时响应，同时也强调创新和快速迭代的重要性。SaaS团队借此机会，结合A想结合客户SKU变更项目交付，与大家回顾和分享他们对这则企业文化的感悟。

A客户作为汉朔德国区最大的KA客户之一，拥有大量门店、SKU和ESL，且A集团对管辖的三个区域实施集权管理，因此任何变更需求的影响范围都是需要斟酌考量的。本次客户的ERP系统需要对SKU编码进行调整，涉及到不同区域的几十家门店，而且变更的诉求中不仅包含更新，也涉及到数据清理。面对这样的需求，客户可能需要投入巨量人力去校对数据，并且需要人力重新绑定商品信息，这不仅需要巨大的人力投入，且稍有差池都会造成严重后果。因此不论客户还是汉朔都希望避免繁琐的流程和巨量的人力投入。SaaS团队针对这个需求进行了SKU变更工具的开发，以协同客户ERP系统中SKU的调整。

在开发过程中，SaaS团队与一线交付团队明确了SKU变更涉及数据库表范围和操作顺序。在X同学的快速响应下，初期版本很快开发出来并进入测试验证阶段。然而，在测试过程中，SKU变更工具在应对多门店操作时，逻辑没有问题但是处理效率不足。因此在新一轮的迭代中，SaaS团队将并发机制和批次切割的逻辑集成到工具中，处理速度有了质的飞跃。同时为了更好地监控变更的正确性和完整性，变更数据稽核机制和日志采样也纳入进来，为第一时间定位和处理问题提供保障。为确保变更流程的标准和规范，SaaS团队联同HQ研发团队和一线团队一起，就变更Checklist进行了讨论和编排，确保从准备到验收的整个流程都得到确认。在经历了几轮调教和ACC环境验证后，他们迎来生产环境“大考验”。

在22年5月至6月期间的几次SKU变更当中，SKU变更就小范围门店的交付效果不错，整体方案交付的结果达到预期。但美中不足的点是数据备份的时间太长了，几家门店的SKU变更的速度可以控制在10几分钟之内，但是数据库备份时长却长达40多分钟。虽然“备份重于泰山”，但长时间的运维窗口增加了客户系统不可用时长，也增加运维人员的压力，因此需要继续优化。在X同学和J同学的测试和调优之后，备份和还原逻辑可以更加精准的作用于变更门店和SKU，效率和等待时长大幅削减。在9月至 10月份的大批次门店变更中，即使变更门店散落在不同数据库上，备份时间大幅缩减至10分钟以内，交付效率明显提升。

SKU变更的交付可能是汉朔为客户交付的很小的项目之一，但它却体现了汉朔人对“以客户为中心的持续创新”理念的不断追求。团队不仅收获了客户对交付结果的认可和赞扬，而且从过程中得到了能力的提升。同时，这一套优化的解决方案可以提供给其他有需求的客户（比如荷兰J客户），在这个基础的版本上继续迭代，从而做到更加迅捷和优质的交付。客户的满意和认可是他们最大的追求和动力！

销售体系

售后无界：24小时全力以赴

HANSHOW

2018年6月6号深夜，右手的一阵酥麻将售后经理X从熟睡的梦中惊醒，他看了看手机是监控同事的电话，他知道M客户换挡又出了问题，此刻时间为凌晨三点，由于工作的需要全体售后成员手机都是24小时在线待命，他早已习惯睡觉时也带着iWatch，一方面将深夜紧急电话对家人的影响降到最低，另一方面，也不至于由于自己深夜手机静音漏接一个电话而对公司以及顾客造成损失。

打开电脑，与深夜值班的同事进行简单的交流，并未发现问题的根源，从顾客的角度考虑，为了不影响M客户第二天清晨正常营业，当晚这个问题必须解决，他当即将问题上报远在台湾的L总，随后拉研发同事寻求帮助，组成一个攻坚小组，一场部门间配合协作的战役开始了，大家在深夜研讨问题，、寻求解决方法并尝试各种解决方案，最终问题得到解决已经是清晨七点多，当天门店实施的进度也不能落下，洗漱吃完早餐迎着清晨的阳光，顺着拥挤的人流来到实施店铺，卖场内一切如初，所有价签变价正常，没有人知道这次变价的背后是数人的连夜奋战。 

2018年6月11号下午，平静又繁忙的一天工作即将结束，X经理想今天可以早点回家，和家人一起吃个晚饭，毕竟今天是自己的生日，“叮叮叮……”一阵急促的手机铃声将原本的平静打破。原来是第一次进店实施的新人D在实施过程中出了问题，第一天的进度到现在还未完成，这直接影响着后面的进度，所以今天问题必须解决，和D同学简单交流之后他觉得自己有必要去门店现场解决，这意味着生日可能又一次在加班中度过，来到门店发现由于门店方的原因交换机还未连接，于是他带领着新人D同学挂基站、配PDA、测心跳，由于甲方人员恐高，还帮忙给甲方区域搭交换机等工作，最终由于价签心跳对不上，又和门店进行实盘，终于把第一天的进度赶上了，但此刻已经是晚上十点多了，回去和家人团聚吃寿面已经太晚了，那就吃一碗拉面代替吧。

2018年6月15号，明天就是端午小长假，但是大家都知道，当端午节遇到了618，当618遇到了限时促，大家总是有颗心在悬着，怕哪个节骨眼上出了问题，这个时候远在江苏的三个店铺需要派人现场支持、实施。产品经理C将任务派发给J同学，J同学当即放弃了休假着手出差，为了尽快给客户解决问题，他当天就坐上南下的高铁，一切按照计划进行，四天解决了三个店铺实施问题，按照原计划他十九号就可以返回北京，但是出于经费考虑，他又被指派负责江苏地区的M客户，C客户等项目的实施和工勘，当一切工作做完已经是二十八号下午，由于没有提前预定，当天没有火车票，最早的火车票只能等到是30号，最早的飞机票是29号。考虑这次出差在外时间比较长，C经理说可以考虑买机票回来，但是J同学感觉临时买机票价格略高，最终还是选择几经周折坐火车回公司，上演了一场现实版的人在囧途。

在汉朔，大家总是以一个积极向上的态度去解决问题，在汉朔，大家总是以一个上下同欲的心态去完成任务，在汉朔，一个个不起眼的小故事正在感动并影响着一个又一个刚入职的hanshower……

HANSHOW

 供应链管理部

时光匆匆，转眼间四年的大学学习生活画上了句号。毕业后，X同学来到了汉朔，加入了供应链管理部，成为了一名Waveform助理工程师。

墨水屏的Waveform调试工作对于绝大部分人来说，是非常陌生的领域，在就职前，他仅仅有墨水屏模组的工作原理、制程工艺和一些专业相关的知识储备，对于完全陌生的Waveform调试工作感到困惑迷茫，但是又充满期待。

工作第一天，X同学的导师正在进行忙碌的工作，手足无措的他，心中难免有一丝焦虑。等导师忙完手头上的工作后，开始教他有关于屏幕测试的基本知识。内容说的很多，流程也很繁琐，X同学很紧张，生怕一点怠慢会影响以后的工作，他拿着那张写满了知识点的“讲义”，反反复复看了一遍又一遍，计算残影的公式、测量残影所用的十A转B方法、波形显色的原理等等，一时间有点懵，因为这些仅仅是为了进行Waveform调试前的基本常识。

刚开始学习调制波形时，导师给了他几片墨水屏模组、一块开发板，让他在室温下（20-25℃）让模组的显示效果达到光学值标准。他对着调试表一遍又一遍地修改，看着波形在屏幕上一帧又一帧的抖动，心中充满着对达到预期效果的渴望。一天、两天、三天，一次次失败、一次次思考、一次次点亮，终于达到了想要的结果，显示出了不错的画面。导师看后也评价说不错，那个时候的他松了一口气，充满了成就感，心想这也许就是通过不断研究，在工作实践中学习进步，最后完成工作目标的喜悦吧。

之后，他又进行了低温，高温波形的调试。有了之前的经验，速度明显快了起来，但对于0℃以及38℃的波形，遇到了很大的困难，无论怎么修改，也无济于事。导师给了他其他的开发构筑，在导师的指点下，X同学转换新的思路，学习了更多改善光学值的手段以及针对特殊温度段的特效手段等等。终于，在6月29号这天，调制出了他的第一版全温度段波形，并且经过测试，屏幕的光学值以及残影效果很好。至此，他的Waveform调试工作正式拉开帷幕。

Waveform调试是一个需要大量实践的工作，光有丰富的原理知识储备还远远不够，为了能够调制出优美的波形去震荡出最完美的图案显示效果，需要大量的时间去尝试与修改波形。对于不同批次的产品，平时总结的调整光学值的有效手段不一定能全部适用，有些调制方法虽然在这批模组上可以有效改善某一颜色光学值，但在另一批模组上可能会起到反效果，这是让X同学最抓狂的事情。之前在进行spp174批次2.66尺寸的黑白红屏波形调制时，团队成员遇到了一个全新的困难：对于常温下红色的L与A值差距过大，一版波形很难做到大批量产品的有效覆盖。他们进行一遍又一遍的尝试，但效果聊胜于无。晚上11点多，导师给X同学发来微信，说找到了解决这个问题的有效方法。那一刻除了惊喜之外，X同学更感受到了作为一个优秀的工程师应该具备的责任意识和钻研精神。为了达到理想的效果，要通过不断的学习尝试，勇于探索新的方法，愿意花费时间去走弯路、走暗路，要勇于跳出舒适圈，不能一直抱着以前总结的经验故步自封。第二天，X同学按照这个新的思路去调试，最后成功地解决了这个问题。

学习的快乐

X同学的Waveform

调试之路

销售体系-中国大区

到今天为止，宽窄协议产品在法国客户O的POC门店已经成功地稳定运行了小半年，二期的开发和测试也接近尾声，宽窄协议产品即将部署到更多的客户门店，在法国客户O的生鲜场景数字化运行中发挥更大的作用。

同事W是宽窄协议项目的一员，每每当他看到身边的团队同事为宽窄协议产品忙碌工作的身影，都忍不住感叹，时间过得真快。时光荏苒，岁月匆匆，宽窄协议产品从无到有，从一期到如今的二期，一年零俩月已经过去了。从一线销售到公司管理层，再到兄弟团队，无不为这个跨部门的新产品贡献了自己的力量。

2021年末，德国销售的同事分享了德国客户想部署生鲜场景数字化营销系统的消息，大家非常高兴，这是公司LCD设备Lumina走向海外的一个重要的机会，但是客户只允许我们在数字化营销系统中使用有限的网络IP，大家又陷入了沉思，因为在公司的生鲜场景数字化营销系统中，每个Lumina设备都需要一个网络IP和后台Aurora系统进行交互，如果只允许使用有限的网络IP，公司生鲜场景数字化营销系统就无法正常运行。经过多轮次的讨论，大家一致认为客户的这个需求在海外市场具有普遍性，生鲜场景数字化营销系统走向海外必须满足这个需求，充分利用已经部署的价签系统，在已有的生鲜场景数字化营销系统中为终端设备Lumina动态分配和管理IP，也就是把窄带价签系统和无线宽带结合起来，无线宽带用时分配一个IP，用完释放。为此，高总在宽窄协议产品的系统架构上倾注了大量的时间和精力，和大家一起讨论了一遍又

狭路相逢勇者胜！

HANSHOW

一遍，最终形成了今天的宽窄协议架构。梁总在架构的窄带技术部分给大家提供了许多有效的建议，使我们充分了解了窄带价签系统的特点，甚至在后期的产品集成测试中亲自分析性能瓶颈，告诉大家如何优化提高性能。

2022年的春节过后，管理层最终通过了宽窄协议产品的立项，研发周期为3个月，系统联调1个月，集成测试周期2个月，并且要求符合IPD质量管理过程。时间非常紧张，包括需求定义、设计规范的定义、软件的概要和详细设计、编码、调试、系统联调和产品集成测试，这对项目团队（产品，质量，研发，测试）是一个巨大的挑战，每个人没有试错的机会，必须保证在规定时间内成功完成自己的任务，不许失败。为此，质量团队Z同事和孙老师对这个项目量身定做了一套IPD质量管理过程，为产品的成功保驾护航。公司的产品团队X同事更是加班加点为产品定义了清晰易于理解的需求，为研发人员对产品的需求理解节省了沟通成本。研发是紧张的，编码是枯燥的，但是研发人员是快乐的，享受着解决一个又一个问题后的喜悦，前后端人员为了一个问题的方案，在深夜和周末沟通是常有的事情，同事F和X来不及享受宝贝降临的喜悦，就奋斗在宽窄协议的开发中，大家每天都加班到很晚。测试团队的小D会在研发周期就投入到测试用例的编写，为了早一点在研发人员的系统联调中介入测试，仔细规划每一个测试用例。

非常欣慰的是，宽窄协议产品终于按着计划在2022年9月初释放到了测试团队的手中。在我们一线销售团队的不懈努力下，法国客户同意在2022年11月份部署我们的宽窄协议产品，大家听到这个消息既兴奋又担忧，这意味着跳过国内的POC直接试水海外市场，我们必须保证我们的产品在海外第一个客户的POC运行中功能稳定，性能满足客户的需求。为此整个项目团队工作在嘉兴大场景，保证集成测试中出现的问题能够得到及时讨论和修复。在连续两个月的集成测试中，项目团队每天工作到深夜，就连门口保安都记住了他们。记得有一次在深夜12点多了，我们的集成测试中遇到了一个性能问题，需要和申总讨论方案，想到时间太晚了就没有打电话给申总，没想到申总过一会就主动打电话询问我们情况了。无论团队和领导都在任劳任怨地为宽窄产品的成功试水海外市场辛苦地贡献自己的力量。

最终，项目团队的努力没有白费，在2022年11月底我们成功地把我们的宽窄协议产品交付给了法国客户，获取了海外客户的信任，为生鲜场景数字化系统的海外市场开拓迈出重要一步。

最终，项目团队的努力没有白费，在2022年11月底我们成功地把我们的宽窄协议产品交付给了法国客户，获取了海外客户的信任，为生鲜场景数字化系统的海外市场开拓迈出重要一步。

HANSHOW

Spread the charm of light and shadow and share emotional exchanges

There is no lack of beauty in the world, but a lack of eyes to find beauty.

Light: There are two kinds of light in the world. One is the same as natural light and the other is the same as artificial light.

Natural light is sun light. Artificial light includes electric lamp, fluorescent lamp, LED lamp, etc. All light sources made by human beings are called artificial light.

Photography: It is the combination of light and shadow. If the contrast between light and dark can be properly handled, it can create amazing images. Therefore, mastering the changes of light and shadow is an indispensable and important condition for taking good photos.

The charm of photography is to prove that some facts that we can't touch everyday can also be realized through camera records.

HANSHOW

Spread the charm of light and shadow and share emotional exchanges

There is no lack of beauty in the world, but a lack of eyes to find beauty.

Light: There are two kinds of light in the world. One is the same as natural light and the other is the same as artificial light.

Natural light is sun light. Artificial light includes electric lamp, fluorescent lamp, LED lamp, etc. All light sources made by human beings are called artificial light.Photography: It is the combination of light and shadow. If the contrast between light and dark can be properly handled, it can create amazing images. Therefore, mastering the changes of light and shadow is an indispensable and important condition for taking good photos.

Spread the charm of light and shadow and share emotional exchanges

There is no lack of beauty in the world, but a lack of eyes to find beauty.

Light: There are two kinds of light in the world. One is the same as natural light and the other is the same as artificial light.

Natural light is sun light. Artificial light includes electric lamp, fluorescent lamp, LED lamp, etc. All light sources made by human beings are called artificial light.Photography: It is the combination of light and shadow. If the contrast between light and dark can be properly handled, it can create amazing images. Therefore, mastering the changes of light and shadow is an indispensable and important condition for taking good photos.

There is no lack of beauty in the world, but a lack of eyes to find beauty.

Light: There are two kinds of light in the world. One is the same as natural light and the other is the same as artificial light.

Natural light is sun light. Artificial light includes electric lamp, fluorescent lamp, LED lamp, etc. All light sources made by human beings are called artificial light.Photography: It is the combination of light and shadow. If the contrast between light and dark can be properly handled, it can create amazing images. Therefore, mastering the changes of light and shadow is an indispensable and important condition for taking good photos.

Spread the charm of light and shadow

Spread the charm of light and shadow and share emotional exchanges

Spread the charm of light and shadow and share emotional exchanges

There is no lack of beauty in the world, but a lack of eyes to find beauty.Light: There are two kinds of light in the world. One is the same as natural light and the other is the same as artificial light.Natural light is sun light. Artificial light includes electric lamp, fluorescent lamp, LED lamp, etc. All light sources made by human beings are called artificial light.Photography: It is the combination of light and shadow. If the contrast between light and dark can be properly handled, it can create amazing images. Therefore, mastering the changes of light and shadow is an indispensable and important condition for taking good photos.

Spread the charm of light and shadow and share emotional exchanges

There is no lack of beauty in the world, but a lack of eyes to find beauty.Light: There are two kinds of light in the world. One is the same as natural light and the other is the same as artificial light.Natural light is sun light. Artificial light includes electric lamp, fluorescent lamp, LED lamp, etc. All light sources made by human beings are called artificial light.Photography: It is the combination of light and shadow. If the contrast between light and dark can be properly handled, it can create amazing images. Therefore, mastering the changes of light and shadow is an indispensable and important condition for taking good photos.

HANSHOW

There is no lack of beauty in the world, but a lack of eyes to find beauty.

Light: There are two kinds of light in the world. One is the same as natural light and the other is the same as artificial light.

Spread the charm of light and shadow

HANSHOW

Spread the charm of light and shadow and share emotional exchanges

There is no lack of beauty in the world, but a lack of eyes to find beauty.

Light: There are two kinds of light in the world. One is the same as natural light and the other is the same as artificial light.

Natural light is sun light. Artificial light includes electric lamp, fluorescent lamp, LED lamp, etc. All light sources made by human beings are called artificial light.Photography: It is the combination of light and shadow. If the contrast between light and dark can be properly handled, it can create amazing images. Therefore, mastering the changes of light and shadow is an indispensable and important condition for taking good photos.

HANSHOW

HANSHOW

There is no lack of beauty in the world, but a lack of eyes to find beauty.

Light: There are two kinds of light in the world. One is the same as natural light and the other is the same as artificial light.Natural light is sun light. Artificial light includes electric lamp, fluorescent lamp, LED lamp, etc. All light sources made by human beings are called artificial light.Photography: It is the combination of light and shadow. If the contrast between light and dark can be properly handled, it can create amazing images. Therefore, mastering the changes of light and shadow is an indispensable and important condition for taking good photos.

Spread the charm of light and shadow and share emotional exchanges

Spread the charm of light and shadow and share emotional exchanges

There is no lack of beauty in the world, but a lack of eyes to find beauty.

Light: There are two kinds of light in the world. One is the same as natural light and the other is the same as artificial light.

Natural light is sun light. Artificial light includes electric lamp, fluorescent lamp, LED lamp, etc. All light sources made by human beings are called artificial light.Photography: It is the combination of light and shadow. If the contrast between light and dark can be properly handled, it can create amazing images. Therefore, mastering the changes of light and shadow is an indispensable and important condition for taking good photos.

HANSHOW

Spread the charm of light and shadow

HANSHOW

Spread the charm of light and shadow and share emotional exchanges

There is no lack of beauty in the world, but a lack of eyes to find beauty.

Light: There are two kinds of light in the world. One is the same as natural light and the other is the same as artificial light.

Natural light is sun light. Artificial light includes electric lamp, fluorescent lamp, LED lamp, etc. All light sources made by human beings are called artificial light.Photography: It is the combination of light and shadow. If the contrast between light and dark can be properly handled, it can create amazing images. Therefore, mastering the changes of light and shadow is an indispensable and important condition for taking good photos.

Spread the charm of light and shadow

Spread the charm of light and shadow

Spread the charm of light and shadow

HANSHOW

There is no lack of beauty in the world, but a lack of eyes to find beauty.

Light: There are two kinds of light in the world. One is the same as natural light and the other is the same as artificial light.

Natural light is sun light. Artificial light includes electric lamp, fluorescent lamp, LED lamp, etc. All light sources made by human beings are called artificial light.Photography: It is the combination of light and shadow. If the contrast between light and dark can be properly handled, it can create amazing images. Therefore, mastering the changes of light and shadow is an indispensable and important condition for taking good photos.

Spread the charm of light and shadow

There is no lack of beauty in the world, but a lack of eyes to find beauty.

Light: There are two kinds of light in the world. One is the same as natural light and the other is the same as artificial light.

Natural light is sun light. Artificial light includes electric lamp, fluorescent lamp, LED lamp, etc. All light sources made by human beings are called artificial light.Photography: It is the combination of light and shadow. If the contrast between light and dark can be properly handled, it can create amazing images. Therefore, mastering the changes of light and shadow is an indispensable and important condition for taking good photos.

Spread the charm of light and shadow

There is no lack of beauty in the world, but a lack of eyes to find beauty.

Light: There are two kinds of light in the world. One is the same as natural light and the other is the same as artificial light.

Natural light is sun light. Artificial light includes electric lamp, fluorescent lamp, LED lamp, etc. All light sources made by human beings are called artificial light.Photography: It is the combination of light and shadow. If the contrast between light and dark can be properly handled, it can create amazing images. Therefore, mastering the changes of light and shadow is an indispensable and important condition for taking good photos.

Spread the charm of light and shadow

HANSHOW

Spread the charm of light and shadow and share emotional exchanges

There is no lack of beauty in the world, but a lack of eyes to find beauty.

Light: There are two kinds of light in the world. One is the same as natural light and the other is the same as artificial light.

Natural light is sun light. Artificial light includes electric lamp, fluorescent lamp, LED lamp, etc. All light sources made by human beings are called artificial light.Photography: It is the combination of light and shadow. If the contrast between light and dark can be properly handled, it can create amazing images. Therefore, mastering the changes of light and shadow is an indispensable and important condition for taking good photos.

Spread the charm of light and shadow and share emotional exchanges

There is no lack of beauty in the world, but a lack of eyes to find beauty.

Light: There are two kinds of light in the world. One is the same as natural light and the other is the same as artificial light.

Natural light is sun light. Artificial light includes electric lamp, fluorescent lamp, LED lamp, etc. All light sources made by human beings are called artificial light.Photography: It is the combination of light and shadow. If the contrast between light and dark can be properly handled, it can create amazing images. Therefore, mastering the changes of light and shadow is an indispensable and important condition for taking good photos.

HANSHOW

Spread the charm of light and shadow and share emotional exchanges

There is no lack of beauty in the world, but a lack of eyes to find beauty.

Light: There are two kinds of light in the world. One is the same as natural light and the other is the same as artificial light.

Natural light is sun light. Artificial light includes electric lamp, fluorescent lamp, LED lamp, etc. All light sources made by human beings are called artificial light.Photography: It is the combination of light and shadow. If the contrast between light and dark can be properly handled, it can create amazing images. Therefore, mastering the changes of light and shadow is an indispensable and important condition for taking good photos.