《汉Show》第二期(2024)-English

HS20240508-44

Special Edition for Recognition 2023

2024.5.8

Starlight Radiant · Embarking on a New Chapter

Exceptional individuals and teams as the bedrock of enterprise prowess, have steered the company toward its strategic goals. Their unparalleled skill and unwavering toil constituting tremendous contributions. Let us collectively embrace this epoch of boundless potential, collaborating to craft a brighter future.

CATALOG

As we bid farewell to 2023, 2024 heralds a fresh dawn for Hanshow. In the bygone year, fueled by the collective drive of Hanshow staff, the company soared to new heights, clocking in an annual sales revenue surpassing the RMB 3.7 billion mark, and witnessing a twofold surge in net profits. This remarkable achievement owes much to the dedication of every member of Hanshow family. Exceptional individuals and teams, as the bedrock of enterprise prowess, have steered the company toward its strategic goals. Their unparalleled skill and unwavering toil constituting tremendous contributions.      

The company bestowed five accolades for the fiscal year 2023: the Outstanding Newcomer Award, the Outstanding Employee Award, the Outstanding Manager Award, the Outstanding Consultant Award, and the CEO Special Award.

The Outstanding Newcomer Award lauds those who, within their first year at Hanshow, have showcased outstanding performance, motivating them to journey hand in hand with the company towards personal excellence. At the heart of our success lies the infusion of fresh blood, with awardees representing the vanguard of promising individuals, showcasing exceptional abilities and performance within a compressed timeframe. Among them stand Andrew Anderson, Hicham Asdiou, Huang Shaoyang, Li Yang, Li Yue, Rao Teng, Sa Qila, Shan Jun, Sun Wei, Wang Kefu, Wang Yifan, Wu Boyuan, Xiang Tao, Yu Tianren, Zhang Ronghua, Zhang Xingyu, Zhao Ziming, and Zhou Jianbo.

The Outstanding Employee Award pays homage to employees who deliver exceptional performance and stellar results, expressing gratitude for their unwavering dedication. Leveraging their unparalleled professional acumen and an unyielding work ethic, they've played an instrumental role in steering the company towards its pinnacle. The awardees include Arnett Shen, Zeng Changfeng, Chen Chen, Di Zhirong, Han Simeng, He Yuping, Li Rui, Liu Lin, Liu Weiqun, Wang Chuang, Wang Hui, Wang Jiaying, Wang Weiyan, Wang Yifan, Wen Guodong, Xu Jiafei, Yang Huaxun, Yang Qing, Zhang Chunyan, Zhang Guomin, Zhang Guoping, Zhang Yingbin, and Zhao Anfeng.

The Outstanding Manager Award celebrates the prowess of managers who exhibit exceptional leadership skills. With their abilities, actions and guidance, they have steered their teams toward outstanding achievements. Under their leadership, teams have amalgamated into cohesive units, forging a path to greatness. This distinguished honor is bestowed upon the following individuals: Klaus Smets, Cai Yong, Ding Ying, Du Xubing, Ji Yaping, Jiang Yamei, Li Wenting, Lin Fang, Liu Huanzheng, Liu Peng, Liu Xin, Sun Zhongzhen, Tong Ying, Wang Le, Wu Han, Wu Xiaofang, Wu Xiaoyang, Zhang Guofeng, Zhang Tianyi, and Zhang Wancheng.

The introduction of the Outstanding Consultant Award this year marks a significant milestone. Consultants not only serve as the public face of the company but also act as vital links between the enterprise and the market. Distinguished consultants adeptly cater to clients'needs while also attracting and retaining their patronage, thereby facilitating revenue growth. Among the recipients of the Outstanding Consultant Award is Christian Doelder from the Overseas Sales Division.

Outstanding employees constitute the bedrock of exceptional teams. The CEO Special Award, presented by the company's general manager, recognizes teams for exemplary performance or achievements during specific periods. This year, three exceptional teams have been honored with this accolade: the W Project, the G5 Development Team, and the Design Center.

The year 2024 presents a landscape of both challenges and opportunities. Despite the significant data divide between online and offline retail channels and the adverse impact of energy consumption on brick-and-mortar stores'profitability, these challenges also serve as fertile ground for innovation. Embracing these realities, we have charted a strategic course that amalgamates GenAI's store digitization with digital energy solutions, heralding a new era of possibilities. Let us collectively embrace this epoch of boundless potential, collaborating to craft a brighter future. Here's to our colleagues shining brightly in the coming year, achieving new heights, and perpetuating the legacy of excellence together with Hanshow!

COMPANY NEWS

04

INDUSTRY NEWS

10

AWARD

14

TEAM STORY

34

INTERVIEWS

42

CUSTOMER STORIES

13

Cheif Editor

Editor & Planner

Editor in Charge

Correspondent

Typesetter

Zhou Hao

Zhou Lejia

HR & Admin Department

Li Xin

Liu Xiujuan

Digitalization - a process whereby the simultaneous digitalization and pursuit of green sustainability can be a dual engine for growth in the retail industry. The four companies collectively possess leading technical expertise and innovative capabilities in their respective fields that retailers can leverage to not only survive but thrive through Green Digitalization. The retail industry is undergoing a significant shift towards sustainability, and technology is playing a crucial role in driving this change.

With the publication of the white paper, Hanshow, Microsoft, Intel, and E Ink also jointly launched the "Green Digitalization Joint Action Initiative for the Retail Industry," calling on global retailers to actively embrace the green digitalization transformation for a sustainable future. Moving forward, Hanshow will work to develop new solutions that continually unleash the sustainable benefits of technology for the retail industry, bringing the benefits of Green Digitalization to its customers and partners around the world.

COMPANY NEWS

From March 13th to 15th, the 24th China Retail Expo was held at Shanghai's National Convention and Exhibition Center. Under the theme "Green Digitalization and GenAI for Sustainable Retail," Hanshow debuted its pioneering GenAI product strategy, marking a significant leap forward in retail's AI era. 

Hanshow uses OpenAI's large model capabilities integrated with massive digital retail data to create the industry's first automated content (copy + image) generation intelligent application solution - the Hanshow Store Marketing Assistant.

With the Hanshow Store Marketing Assistant, stores can easily generate a variety of creatively designed marketing materials to vividly portray product selling points while controlling marketing costs and improving sales. Whether it is a store operator or a brand owner, retailers can use the solution to reduce creative work from several hours to a few minutes.

Düsseldorf, Germany - At the EuroCIS 2024, the European Retail Technology Trade Fair, Hanshow showcased its cutting-edge Green Digital Store Solutions, painting a more sustainable future for the retail sector. The event took place from February 27th to 29th at the Messe Düsseldorf exhibition center. It attracted 475 exhibitors from 41 countries and over 13,500 trade visitors from 95 countries for networking and interaction.

During the trade fair, the Reta Awards, hosted by Europe's renowned EHI Retail Institute, were also presented. These awards recognize outstanding technological solutions in the retail industry. Hanshow in partnership with the globally recognized DIY retailer Leroy Merlin, won the "Best Instore Solution" award for their tightly integrated solution of Leroy Merlin' s proprietary app with Hanshow electronic shelf labels. Additionally, Hanshow was honored with the title of "Top Supplier Retail 2024". This solution has bridged the gap between the physical and digital worlds for Leroy Merlin, enabling customers to quickly locate products in large DIY stores, link to the online marketplace, comment on products, and many other applications, thereby increasing staff efficiency and enhancing the customer shopping experience.

Hanshow Debuts at EuroCIS 2024 Europe, Driving Industry Transformation with Innovation and Green Technology

Hanshow and Industry Partners Unveil Innovative GenAI and Green Digital Solutions at CHINASHOP 2024

Hanshow, Microsoft, Intel, and E Ink have issued a joint white paper on Green

Innovating the In-Store Experience: The Future of Electronic Shelf Labels with Hanshow

LSA Tech talks with Pierre Fosseux VP Hanshow France

In this discussion, Folkwin and Brian delve into the transformative world of ESLs and their game-changing impact on the retail industry, particularly in the DIY retail sector. Folkwin reveals how ESLs are revolutionizing retail operations, from vastly simplifying pricing strategies to creating superior customer experiences.

Hanshow France's Vice President, Pierre FOSSEUX，recently accepted an exclusive video interview with LSA Magazine. In this interview, Pierre delves into how Hanshow's international presence and multicultural vision set the stage for groundbreaking innovations. As well as our customer-focused DNA, which is the driving force behind the creation and deployment of our innovative ESL solutions all around the world.

Pierre also sheds light on Hanshow's transformative partnerships with leaders in the retail industry, highlighting the impactful collaboration with long-term collaborator Leroy Merlin, who has already integrated Hanshow solutions in 144 of its stores.A testament to our fruitful collaboration which has unlocked immediate benefits for the company, its employees, and valued customers.

As a leader of retail solutions, Hanshow is committed to co-creating efficient, innovative solutions to stay at the forefront of technological innovation. 

From January 29 to February 4, the inaugural session of the Hanshow National Representative Training Camp concluded with resounding success. This training program was tailored to the company' s operational realities and strategic imperatives, immersing participants in simulated business scenarios while honing in on key strategic focal points and effective team management practices. Covering essential skills for real-world business challenges, the curriculum was meticulously crafted to resonate with Hanshow's corporate culture and values, ensuring a seamless integration of theoretical insights, practical skills, and managerial acumen. This approach authentically empowers each participant, facilitating swift elevation of individual prowess. Esteemed guest instructors, renowned for their scholarly depth and hands-on expertise, provided invaluable feedback and conducted resilience-building exercises, fostering profound introspection and energetic discussion among attendees.

This training initiative has not only equipped Hanshow' s key employees with fresh perspectives and insights but also spurred collective wisdom through spirited exchanges. Breaking through individual barriers and unlocking untapped potential, participants emerge poised to seize the opportunities and confront the challenges of 2024 with unwavering resolve.

National Representative Training Camp Boosts Hanshow Cadres' Capacities for Breakthroughs

From February 2 to February 5, Hanshow launched the Marketing System' s 'Iron Triangle' Training Program spanning four days. The goal was to sharpen the comprehensive quality and professional proficiency of the company's sales, pre-sales, delivery, and after-sales personnel, rendering the marketing team more resilient and agile in the competitive marketplace. The program kicked off on February 2, wrapping up with great success on February 5. Over this span, 86 marketing colleagues hailing from various corners of the globe eagerly immersed themselves in the training, fostering a collective ethos of learning and growth.

Throughout the program, a cadre of seasoned experts from the company' s R&D Department assumed the role of instructors. They dissected the company's product portfolio, explaining its core strengths and competitive advantages from multifaceted perspectives. But this wasn' t a passive affair confined to lectures. Participants, organized into teams, rolled up their sleeves for practical exercises, including case studies and environmental simulation. This hands-on approach not only deepened their understanding of the company' s offerings and technologies but also honed their collaborative skills. Following this training, everyone will be poised to achieve new heights of success and showcase even greater prowess.

Hanshow Technology, alongside its domestic and international subsidiaries and branches, played host to the grand 'Sea of Stars, The Journey Lies Ahead' themed annual conference on February 6 at its headquarters in Jiaxing city. More than 600 employees attended the conference.

The morning commenced with a collective snapshot of the participants, followed by a tour of the newly minted headquarters base. In the afternoon, the scene shifted to the Nanhu Hotel in Jiaxing, where the much-anticipated 2024 annual conference took center stage. During the conference, the General Manager Mr. Hou led a retrospective journey through the company' s stellar achievements of 2023, underscoring the pivotal significance of the year ahead. He urged every member of the Hanshow family to bolster management practices and institute a framework for scientific development. The highlight of the event was the awards ceremony—a crescendo of applause and accolades honoring the exemplary contributions of outstanding teams and individuals.

As dusk fell, the Hanshow Spring Gala dazzled at the Nanhu Hotel, featuring an array of performances from different departments, while the lucky draw segment added an extra layer of excitement. The entire evening exuded joy and solidarity, infusing limitless drive and confidence into the start of the new year.

As Hanshow sets its sights on the horizon of 2024, the collective spirit of anticipation and fervor reigns supreme, with every individual poised to contribute their utmost towards a future brimming with promise and opportunity.

Sales System Training Successfully Wraps Up, Gathering 86 Participants under One Roof

Hanshow' s 2024 Annual Conference Themed 'Sea of Stars, The Journey Lies Ahead' Wraps up Triumphantly

Aldi US has announced its ambitious expansion plan: by the end of 2028, the company intends to invest over $9 billion to increase its store count by 800 through new store openings and remodeling existing ones. With the addition of nearly 330 stores, Aldi US aims to bolster its presence in the Northeastern and Midwestern regions while expanding into the Western territory, opening more locations in Southern California and Phoenix, as well as entering new cities like Las Vegas.

To support its growth in the Southeast, Aldi US has also acquired Southeastern Grocers and its subsidiaries, including Winn-Dixie and Harveys supermarkets. Starting from the second half of 2024, a significant number of these stores will be gradually converted to the Aldi model in phases. Furthermore, Aldi is committed to constructing and renovating stores with sustainable features, such as energy-saving LED lighting, eco-friendly refrigeration systems, and rooftop photovoltaic installations.

Intermarché Belgium Doubles Turnover in 2023

Les Mousquetaires, a French retail group that owns chains such as Intermarché, Netto, Bricomarché, and Roady, reported a 10% increase in sales (excluding fuel) for the year 2023, reaching €39.9 billion. Of this, Intermarché's sales amounted to €28.8 billion, marking an 8.8% rise compared to the previous year. The discount chain Netto saw revenues of €1.6 billion, which is a 15.7% increase. The total revenue for the DIY chain stores stood at €3.4 billion.

Following the acquisition of 83 Mestdagh supermarkets, Intermarché's turnover in Belgium grew by 103%, totaling €1.67 billion. Intermarché currently operates 161 stores in Belgium, almost all of which are located in the southern French-speaking region.

The year 2024 will be filled with challenges for Les Mousquetaires. The group has taken over 291 stores in France from the retailer Casino, most of which are running at a loss, along with 10,000 employees. The deadline to complete the integration work is July 1st. This acquisition is expected to increase Les Mousquetaires' market share by 1.2% to 1.5%.

Aldi US Plans to Add 800 New Stores by 2028

Instacart Adds Gaming Elements to Shopping Carts to Boost Sales

Instacart is experimenting with adding gaming elements to shopping, aiming to entice customers to purchase more items at grocery stores. The company states that its Caper carts, equipped with screens, can display advertisements or product discounts tailored to customers' buying habits. According to Grocery Dive, some of these offers may include game-like features, such as spinning a wheel on the cart screen for coupons or guiding customers to find specific products within the store. Instacart's goal is to create an experience akin to "Pokémon GO", sparking interest and encouraging customers to explore and purchase more items.

In recent years, Instacart has been dedicated to expanding its services beyond mere delivery. In the first half of 2023, over a quarter of Instacart' s revenue came from advertising, with primary clients being food and consumer goods companies. Additionally, the company is attempting to sell more in-store and online technology to retailers. The Caper carts are a product that combines both advertising and in-store tech. David McIntosh, Vice President of Instacart, notes that customers spend approximately 30 minutes in front of the shopping cart screen per visit, presenting a prime opportunity to showcase ads, discounts, and other promotional deals.

Instacart plans to roll out thousands of Caper carts to stores by the end of 2024. The CEO Fidji Simo told Bloomberg that Instacart believes this gamified approach to shopping will become a trend of the future.

Walmart US Announces Drone Delivery Expansion Plan

Walmart in the United States has announced plans to extend drone delivery services to cover 1.8 million households in Texas by 2024. The retail giant currently operates 31 drone delivery hubs across six states in the US and intends to offer drone delivery as an option through its mobile app within a few months. Walmart aims to achieve drone deliveries in 30 minutes or less, which will reduce the cost of last-mile delivery and aid Walmart in penetrating the convenience store market.

Furthermore, drone deliveries also address the issue of tipping couriers, presenting a win-win situation for both consumers and Walmart.

INDUSTRY NEWS

GLOBAL RETAIL NEWS

Transforming Retail with Hanshow's ESL Technology at Nisa Stores 

Hanshow, a leading ESL technology provider, has partnered with Nisa Retail, one of the UK's premier convenience store chains, to transform the retail experience and redefine shopping. 

By digitizing Nisa's retail space with Hanshow and Avery Berkel, Nisa stores have streamlined operations and enhanced the modern shopping experience for customers. Thanks to Hanshow's ESL, pricing errors are now a thing of the past, and real-time updates provide a dynamic shopping experience that is both seamless and efficient. 

Chris Chadwick from Epositive Evolution, Nisa's very own POS software, emphasizes the game-changing impact of ESEL technology, which has enabled independent retailers to cut manual price changing, reduce paper usage, decrease time spent on the shop floor, and eliminate errors.

With Hanshow's ESL technology at the forefront of this partnership, Nisa Retail is proud to offer its customers an unrivaled shopping experience. By creating a more efficient and streamlined shopping environment, Nisa Retail is able to deliver the high-quality experience that its customers have come to expect. As a result of this partnership, Nisa stores have become pioneers in digitized retail spaces, setting new standards for the industry.

With rave reviews from customers and industry experts alike, Hanshow and Nisa Retail are well-positioned to continue pushing the boundaries of what is possible in modern retail.

CUSTOMER STORIES

Freshippo Global Purchase Business Grows Steadily, Adding Experience Stores in Over 60 Locations

Freshippo made an appearance at the Sydney-hosted ALIEXPO under the theme "Engaging Natural Beauty of Australia." The market for organic natural powders and stress relief health products in Australia is rapidly expanding. Based on this growth, Freshippo is committed to introducing these high-quality natural and organic products to the Chinese market. At the same time, numerous Australian natural product brands are seeking reliable flagship platforms to reach Chinese consumers. Jia Meng stated that Freshippo would accelerate the pace of vertical integration of its global supply chain and seek direct strategic cooperation with upstream source factories, leveraging this opportunity.

Woolworths Sees Increased Net Profit and Sales in the First Half of FY2024

Woolworths Group, driven by strong performance in its Australian Food and B2B sectors, reported growth in sales and net profit for the first half of the 2024 financial year. The supermarket group's net profit rose by 2.5% year-on-year to AUD 929 million; sales increased by 4.4% to AUD 34.64 billion. Earnings before interest, taxes, depreciation, and amortization (EBITDA) grew by 5.3%, reaching AUD 3.08 billion. Sales in the Australian Food segment went up by 5.4%, totaling AUD 25.9 billion, while the Australian B2B sales increased by 2.8% to AUD 2.32 billion. New Zealand Food sales climbed by 4.2% to AUD 3.86 billion. Conversely, Big W's sales dropped by 4.1% to AUD 2.6 billion, and other business sales fell by 32.1% to AUD 40 million.

During the first half, Woolworths launched Woolworths MarketPlus, enabling third-party merchants to sell products across the supermarket chain's enterprises, including MyDeal, Everyday Market, and Big W Market. The company also completed the acquisition of Petstock. Meanwhile, in the first seven weeks of the second half of the year, Woolworths' Australian Food retail sales increased by 1.5% and New Zealand Food business sales grew by 1%.

CEO 

Special 

Award

These awards are aiming to honor teams and individuals who have made outstanding contributions to Hanshow in 2023.

Hanshow

2023 Annual Recognition  Awards

Outstanding

Employee 

Award

They are enthusiastic about their work and conscientious, they fulfill their responsibilities with rigorous work attitude and selfless dedication, and look for breakthroughs and innovations. They are hard workers who create extraordinary results in ordinary positions.

Outstanding 

Manager 

Award

They use practical behavior and personality charm to inspire their team. They guide the team with professional knowledge and scientific methods. They build a strong team, and lead them to achieve good results. They are the backbone of the company.

Outstanding

 Newcomer 

Award

They are the best among newcomers and the new force for the company. They are full of enthusiasm, and quickly integrate into the company, accurately and responsibly interpret their roles and gain everyone's recognition.

Outstanding

Consultant

Award

A consultant is not only the external image representative of a company, but also a bridge for communication between the enterprise and the market. Excellent consultants can provide satisfactory services to clients, attract and retain clients for enterprises, and achieve revenue generation.

Each step they take is resolute and powerful, devoting themselves fully to every sprint and displaying a spirit of perseverance until the goal is achieved. They are an exceptional team, a harmonious and mutually supportive group. They actively embrace the core values of the company and consistently deliver remarkable achievements.

 Award

Award

CEO Special Award

The W Project propelled Hanshow to a dominant position in the Australian ESL market, achieving installation in 615 client stores by 2023, totaling over 10 million ESLs. With tailored template design and delivery of 32 ESLs, alongside a significant increase in server count to 21, the project exemplified excellence in service provision and resource utilization.

W Project

Chen Jun,  Chen Wei,  Shan Jun,  Fang Qianying,  Han Chong,  Kong Xiangming,

Liu Xin,  Michael Stefan Cox,  Ma Deqiang,  Song Di,  Shi Juanyue,  Vincent Lam,

Wang Liming,  Wang Ying,  Wang Rencong,  Wang Chuang,  Xu Chen,  Xu Zhou,

Shi Xiaofan,  Yu Yu,  Rao Teng,  Yu Xuan,  Zhu Xiaojun,  Zhang Shaobo,  Zhao Qi

The above rankings are in alphabetical order

Award

Award

CEO Special Award

The G5 Development Team underwent multiple iterative advancements, culminating in the creation of a novel wireless communication network for ESLs. This groundbreaking achievement effectively addressed a series of issues, ranging from sluggish network access, slow update speed, slow roaming speed, sluggish flash intervals, tardy positioning, to excessive power consumption. Our industry-leading performance benchmarks not only set new standards but also significantly augmented the display capabilities of multi-color ESLs, thereby securing new clients and bolstering the trust of our loyal customer base.

G5 Development Team

Chen Gengfeng,  Gao Longfei,  Gao Chang,  Ji Yaping,  Jiang Qi,  Jiang Chunle

Li Hanyue,  Liang Min,  Ma Ruilei,  Shi Shuangshuang,  Shen Lingtai,

Shi Chengtao,  Wang Shuaiqiang,  Wang Xingkai,  Wang Yujing,  Zhang Ju,

Zhang Chunyan,  Zhong Xi,  Zhang Ronghua,  Zhou Jun,  Zhang Guofeng

The above rankings are in alphabetical order

Award

Award

CEO Special Award

Over the past year, the Design Center crafted an array of 90+ products through a symbiotic blend of software and hardware design, including Polaris, Nebular, Stellar, base stations, Lumina, household supplies, robots, and shopping carts. These cutting-edge design accomplishments not only facilitated product line research and development but also garnered resounding acclaim from our clients.

Design Center

Du Xubing,  Liu Yue,  Liu Wei,  Liu Shixin,  Liu Peixuan,  Shun Fei,  Shun Wei,

Sun Yinjian,  Shen Dong,  Wang jie,  Wang Linjiang,  Wang Mengmeng,

Wang Wei,  Wang Zhong,  Xu Hongming,  Zheng Zongdi,  Zhang Jing,

Zhang Yunzhi,  Zhang Yachen                                                                                                             

The above rankings are in alphabetical order

Wu Han

Wang Le

Throughout 2023, under the guidance of Wu Han, the Central China Channel Marketing Team achieved remarkable growth, surpassing all departmental targets and securing the top spot in terms of sales performance. Empowering distributors within the region, Wu spearheaded the initiation of comprehensive store-wide applications with multiple influential clients, thereby expanding their impact across the entire region.

Spearheading the realms of after-sales monitoring, technical support, and after-sales cost management, Wang Le persistently promoted standardization and streamlining of after-sales processes. He acted as a catalyst for team development, skill enhancement, and overseas expansion support. His contribution to managing after-sales costs for key accounts at home and abroad has been commendable.

Liu Peng

Zhang Tianyi

Liu Peng successfully orchestrated the organization and delivery of a positioning project, setting the benchmark for future overseas operations. Tasked with the Nebular project, he exhibited proactive problem-solving skills, effectively dismantling bottlenecks and leveraging cross-domain resources to drive progress.

As the H project owner, Zhang Tianyi orchestrated the entire sales, delivery, and after-sales process with finesse, leading his team to achieve the sales target of RMB 200 million. Under his leadership, the H team delivered over 4 million ESLs to end customers in the United States in 2023. He penetrated the Latin American market with the first sales commitment agent, earning a hefty RMB 10 million order by the close of 2023. His proactive approach, even when faced with unfamiliar legal and technical issues, ensured that optimal solutions were offered to foster mutually beneficial outcomes.

Zhang Wancheng led the team to successfully complete the construction, validation, and acceptance of the new Phase 2 production line as scheduled, ensuring stable equipment operation and providing robust support for achieving the annual production target.

Zhang Wancheng

Zhang Guofeng

Ji Yaping

As the project leader for chip development, Zhang Guofeng spearheaded the pre-tape-out verification and post-tape-out validation of the first MPW chip. He identified issues with the chip specifications and provided timely revision suggestions to the chip design team. He orchestrated comprehensive chip validation and tool development work with the software team.

As System Engineer in G5 Development Team, Ji Yaping orchestrated the drafting and review of 5G system requirements and solutions, facilitated communication between the front line and development, and successfully advanced the POC process of the 5G system with key clients in 2023, garnering positive feedback from the front line.

AWARD

AWARD

Wu Xiaoyang

Demonstrating exceptional customer complaint management skills, Wu consistently handled issues with composure and provides prompt resolutions to ensure customer satisfaction. With a remarkable ability to nurture team members and foster their growth, he actively promoted personnel optimization within the boundaries of legal and regulatory frameworks, effectively addressing team management challenges and maintaining a stable work environment. Proactively seeking opportunities to enhance after-sales service processes, he actively engaged in resolving client upgrade concerns, striving to elevate customer satisfaction to new heights.

Since his appointment as Vice President of Hanshow Germany GmbH, Klaus has leveraged his extensive experience in local retail, team leadership and industry network to demonstrate a strong international perspective. He has been instrumental in talent acquisition, brand elevation in the European and American markets, and the infusion of cutting-edge management concepts. Firmly aligned with Hanshow's core values and sensitive to local business dynamics, Klaus has effectively integrated bespoke methodologies in team management and business development.

Klaus Smets

As a project manager, Tong Ying successfully executed company-wide and region-wide marketing campaigns such as Euroshop, Chinashop, and the China Region Agent Conference, significantly expanding brand influence. She developed practical methodologies in project management, ranging from requirements clarification to supplier selection and logistics transportation details. She fostered collaboration with colleagues both within and outside the department, inspiring team members'potential and earning widespread recognition from colleagues, customers, and partners.

Jiang Yamei

Tong Ying

In 2023, Jiang Yamei not only continuously improved within her personal work domain but also made strides in team management. She collaborated with Liu Ming, the head of channel operations in China, to develop standardized operational processes for the China region and team training plans, coordinated the completion of related information technology construction, and other pivotal initiatives. She led the team to deliver tasks on schedule, further ensuring compliance with business regulations. She actively collaborated with regional leaders and frontline colleagues, effectively driving the fulfillment of relevant business indicators.

After joining the company, Du Xubing swiftly familiarized himself with the company' s products and formulated design styles and technical routes for projects such as Polaris, Nebular large-size, anti-glare lenses, and furniture, laying a solid foundation for successful delivery in the future. He demonstrated exceptional leadership and efficient execution in team management, consistently unearthing employee potential and coordinating seamless team cooperation to achieve company objectives. He provided professional guidance and support to team members, enhancing overall business proficiency.

Du Xubing

Outstanding Manager Award

Sun Zhongzhen

Sun Zhongzhen proactively engaged in work, demonstrating outstanding organizational and communication skills, effectively driving the smooth progress of specialized projects. She improved team work efficiency and quality in day-to-day management operations.

Ding Ying

Wu Xiaofang

In 2023, while overseeing business operations for screens and batteries, Ding Ying achieved a cost reduction of RMB 150 million for screens and RMB 36 million for batteries. She ensured on-time delivery while collaborating with procurement to facilitate the delivery of 80 million modules and batteries.

In 2023, Wu Xiaofang successfully recouped over RMB 3 million in outstanding payments for idle assets and implemented the Lumina cost reduction plan, resulting in a cost reduction of over RMB 4 million. As the ESL procurement representative, Wu actively optimized procurement processes and extensively engaged in multiple projects to promptly identify key material risks and develop proactive response plans.

Li Wenting

Lin Fang actively participated in IPO procurement and cost-specific tasks, fostering collaboration between procurement, research and development, and production, conducting detailed analysis from the BOM level to refine and solidify the procurement and cost components of IPO application materials. She spearheaded the team in coordinating cost reduction measures in research and development and business implementation, making significant contributions.

Li Wenting cultivated strong relationships with suppliers, achieving the capability of integrated delivery across multiple sites and warehouses, and optimized the integration of service provider systems, resulting in enhanced departmental efficiency and work quality. She streamlined workflows related to frontend delivery and operations, ensuring the orderly transmission of logistics and delivery information, consequently improving both internal and customer satisfaction.

Lin Fang

AWARD

AWARD

Assuming primary responsibility for overseeing outsourced factory management, NPI product deployment, and the transfer of production capacity to various EMS facilities: Strategically adjusting the manufacturing strategy for the Japanese market, Liu Huanzheng adeptly transitioned all production operations to the Enshi factory, ensuring stable mass production and timely deliveries throughout Q1. Liu meticulously orchestrated factory capacity distribution, with HKC factory boasting a capacity exceeding 16 million ESLs, and played an instrumental role in supporting product pricing strategies. Tasked with the capacity distribution and expansion of Vietnam factory, Liu successfully facilitated the integration of HKC factory, capacity expansion of Vietnam factory, and the transfer of operations to the Australia-New Zealand region. He actively pursued process optimization initiatives such as "rapid heartbeat" and laser engraving, resulting in enhanced capacity utilization, significant cost savings of RMB 145 per tray, and optimized packaging volume.

Liu Huanzheng

Liu Xin, the leader of Pre-sales for the Australia region, swiftly built an adaptable pre-sales team with exceptional innovation capabilities in 2023. He spearheaded the successful drive into the DIY and pharmaceutical fields, opening up new avenues for business growth in the Australian market. Liu's excellent rapport with the product development team at headquarters resulted in new solutions and products that were perfectly tailored to meet customer requirements. Through the concerted efforts of his team, Liu clinched a major victory in securing the smart shopping cart project, surpassing customer expectations in the completion of POC product testing. This bolstered customer confidence in the Hanshow brand, and Liu's contributions paved the way for new opportunities for Hanshow.

Liu Xin

Transitioning from the role of N project manager to the dual responsibilities of project leader and after-sales manager in the German region, and eventually assuming the position of the head of regional delivery operations, Cai embodies a relentless pursuit of knowledge and rapid adaptation to diverse roles. In the face of limited human resources within the German team, he swiftly organized the migration of project SOP to cloud-based platforms, effectively leveraging cross-functional expertise to stabilize after-sales operations under his direct guidance. Through streamlining workflows and implementing a robust order delivery management system tailored specifically for the German region, Cai successfully enhanced operational planning, precision, and timeliness. This resulted in significant reductions in overdue amounts through monthly reconciliation efforts, effectively eradicating long-standing overdue issues. By employing a coaching approach and implementing team training initiatives, he has cultivated a highly skilled and proactive project management team, providing invaluable support for the rapid expansion of regional business activities.

Cai Yong

Outstanding Manager Award

Zhang Guomin

Liu Weiqun

Zhang Guomin demonstrated unflinching determination in resolving a series of issues related to FPGA test boards, HW2010 test boards, and SiP mass production, proving to be a valuable asset to the team.

In charge of inventory turnover, material exceptions handling, and material write-offs, Liu Weiqun skillfully planned inventory reduction and promoted inventory control plans. Her timely and efficient completion of assigned tasks provided critical support to the company’s operations.

Wang Jiaying

Zhang Guoping

She is diligent, responsible, steadfast, and shows a strong spirit of dedication in her work. In the I project, she took on a pivotal sales role and made invaluable contributions to securing the project.

As an expatriate employee, Zhang Guoping swiftly integrated into the local team and assumed responsibility for supporting and managing several key projects. His exceptional performance on the A project, where he led and timely completed the upgrade of 27,000 base stations across 10 countries, garnered recognition from the client and aptly showcased Hanshow's service-oriented ethos.

Di Zhirong spearheaded and completed the standardization of of screen and device-side platform software. By optimizing the production testing process and solutions, he increased efficiency by around 30% and significantly reduced the rate of missed tests. While working on the shopping cart project, he adeptly juggled familiarizing himself with the situation and assisting the partner in debugging and stabilizing the system. His outstanding contribution was pivotal in ensuring the timely delivery of POC1.

Di Zhirong

Wang Chuang

Arnett Shen

Transitioning from sales to technical support, Wang Chuang consistently provided timely assistance to the team with a dedicated work ethic. During periods of understaffing, he willingly shouldered work tasks, offering support to nearly every project within the team. Additionally, he actively aided new employees, making exceptional contributions to the Australian team and embodying the values of Hanshow.

In 2023, Arnett Shen was the sole employee within the U.S. team to receive two A-level evaluations. Throughout 2023, he spearheaded pre-sales initiatives for H and Q projects, demonstrating exceptional client communication skills and garnering high praise from customers. He exhibits a remarkable sense of responsibility and teamwork and is widely admired by colleagues.

AWARD

AWARD

Zeng Changfeng

In 2023, Zeng Changfeng facilitated delivery for 198 global stores, leading the team in achieving the transformation of P client from 10 to 100, and installed standard ESLs for 6,000 stores. He delivered outstanding performance on the Walmart project. He surpassed annual sales and collection target.

Responsible for the development of after-sales monitoring systems and L3 technical support, Zhao Anfeng collaborated with the team to successfully launch the ESL monitoring and security analysis system 1.0, resolving efficiency and effectiveness issues in monitoring. He provided technical support and training on two occasions in the U.S., with his work being highly commended by colleagues at the forefront.

Zhao Anfeng

Following the departure of the external team, Chen Chen single-handedly undertook the allocation of various costs. Through extensive communication and coordination with the logistics, operations, and audit teams, he optimized the logic governing the distribution of logistics expenses, promptly acquiring the relevant data, and ultimately ensuring the punctual completion of cost apportionments, thereby ensuring timely completion of the mid-year report for 2023. In the context of the IPO endeavor, he diligently analyzed the changing trends and underlying causes behind various cost fluctuations, providing invaluable support in the timely completion and submission of disclosure materials.

Wang Yifan

Chen Chen

Wang Yifan's work ethic is characterized by unwavering dedication and a knack for promptly grasping the core of complex issues, enabling her to provide effective legal solutions in a timely manner. She displays an amicable and helpful attitude towards her team members, readily sharing her wealth of knowledge and experience, thus contributing significantly to the collective goals of the entire team. Throughout her tenure of over a year, she has garnered widespread respect from colleagues due to her unwavering professionalism and exemplary work ethic, firmly establishing herself as an indispensable cornerstone within the team.

Yang Qing spearheaded the collaborative efforts with Microsoft's ecosystem, exhibiting excellent control over the overall project progress, earning accolades from both Microsoft and colleagues at Hanshow. Particularly noteworthy was his meticulous organization and coordination of the specialized tasks during the year-end AIGC workshop, laying a solid foundation for further collaboration in the GenAI project. He assumed responsibility for supporting the WiFi ecosystem partners, skillfully securing more opportunities for cooperation and showcasing, expertly fulfilling the ecological cooperation objectives at Hanshow.

Yang Qing

Outstanding Employee Award

He Yuping

Wang Weiyan

He Yuping takes her assigned projects and tasks seriously, demonstrating a keen eye for quality-related issues and effectively issuing timely warnings. She conducted a comprehensive review and identification of 1299 issues across multiple projects, showcasing her ability to collaborate seamlessly with project managers, exhibiting strong execution and driving force.

Wang tackled time zone constrains and completed a variety of operational tasks in the Americas region with great diligence and success. Even while juggling multiple tasks, she managed to ensure timely and accurate data reporting as well as the progress of IPO work. Her multitasking abilities are truly impressive.

Wang Hui

Li Rui

Wang Hui's proactive exploration of production management methods and his efforts in enhancing production management efficiency were instrumental in optimizing the production process. Through the establishment of a daily training system, he effectively fostered a cohesive and committed frontline production team.

In 2023, Li Rui dedicated herself wholeheartedly to closely monitoring the critical deliveries of key models, successfully achieving the procurement target of 80 million modules aligned with the business department's cost reduction strategy. Actively cooperating with R&D Department in design revamps and project transitions, she devised a meticulous module procurement plan, effectively reducing the risks associated with stagnant inventory.

In addition to his excellent performance in network operation and maintenance, Wen Guodong proactively took on various cross-functional roles. He ensured the absence of any effective vulnerability security incidents and external customer security challenges throughout the year in the security vulnerability management project. With his conscientiousness and willingness to take on new challenges, he facilitated the smooth implementation of various tasks.

Wen Guodong

Zhang Yingbin

Xu Jiafei

Zhang successfully implemented the plan of optimal sea transportation route to Europe, exceeding expectations in terms of transportation timeliness and cost control. He demonstrated exceptional proficiency in specific affairs such as insurance selection, price quotation and calculation management, truck freight resource selection and control, air freight load optimization, and sea freight risk response. He is an essential pillar supporting the department’s accomplishments.

As a core front-end developer in the System Platform Department, Xu Jiafei expertly handled multiple projects such as All-Star and Aurora's front-end development. Her ability to ensure timely releases of each version through excellent project planning and time management was outstanding. Xu's analytical skills enabled her to pinpoint pain points and propose solutions to complex problems, accelerating the rapid and high-quality delivery of frontend projects.

AWARD

AWARD

Yang Huaxun

Tasked with analyzing and repairing after-sales RMA price tag issues, Yang Huaxun prioritized driving the implementation of a new RMA process this year to fruition. He flew to Europe to provide on-site support for the launch and trial of the RMA 2.0 system for various countries and partners. His efforts in resolving key RMA issues were instrumental in ensuring the success of the project. With a hands-on approach, Yang Huaxun provided pragmatic and effective solutions to issues encountered at the frontline.

Zhang Chunyan's contributions to the testing process of G5 Development Project were invaluable; she identified and reported the highest number of bugs. She was instrumental in supporting the UK POC on-site, providing exceptional assistance to the frontline team. She became an exemplary trainer for the deployment of the 5G system.

Zhang Chunyan

As the project manager for both A South client and A North client, Liu Lin displayed exceptional organizational coordination and client relationship management skills, successfully overseeing the launch of more than 7,000 stores of A South client across 10 countries with over 1,400 orders. She swiftly streamlined the project requirements for A North's POC new business scenarios and devised meticulous implementation plans, laying a robust foundation for the delivery of the A North project. Throughout 2023, she bolstered monthly reconciliation and debt collection efforts, consistently reducing overdue amounts and completely eradicating all outstanding payments exceeding 60 days, achieving outstanding results.

Liu Lin

Since joining the company, Simeng has used a proactive work attitude to help the R&D department recruit talents, recruiting more than 20 positions throughout the year, including many core key positions such as technical experts and management positions, and quickly completing the team building of key talents for the R&D team. Use various methods to create a positive organizational atmosphere, such as organizing October 24 Programmers Day and corporate culture co-creation activities, which enhance the cohesion of the R&D team.

Han Simeng

Outstanding Employee Award

Xiang Tao

Wang Kefu

Xiang possesses outstanding personal capabilities, a strong sense of responsibility, and excellent resilience under pressure. He is adept at critical thinking and committed to ongoing learning.

Since joining the Machine QA Department eight months ago, Wang has embraced and embodied the company's core values. Wang rapidly assimilated into the work environment, displaying a diligent work ethic and consistently surpassing task expectations.

Zhou Jianbo

Zhou exhibited strong execution, swift action, and a meticulous approach to achieving cost reduction goals, consistently meeting or exceeding expectations.

Wu demonstrated an exceptionally proactive and conscientious work attitude. Whether addressing frontline customer needs or internal team requirements, he consistently delivered swift and timely responses. Wu has repeatedly excelled in pivotal delivery tasks for European key accounts, successfully completing assignments with efficient and high-quality performance, earning widespread acclaim.

Wu Boyuan

Sun Wei

Rao Teng

Sun exhibited exceptional professional prowess throughout the 2023 work period, consistently delivering high-quality and stable output. She collaborated closely with ID on the structural design of smart shopping carts, jointly developing an automatic lock and unlock solution for the PAD. She authentically embodies the company's values and realizes personal potential.

As the Logistics Supervisor, Rao demonstrated great initiative and autonomously supported operations in the Australia-New Zealand region, elevating the performance of logistics service providers. He actively collaborated in streamlining customer delivery and after-sales processes, offering robust support to the project team in terms of market resource acquisition and cost considerations.

AWARD

AWARD

Outstanding Newcomer Award

Andrew Anderson

Li Yue

As the first on-site employee of the H project, Andrew demonstrated outstanding communication skills with customers, promptly addressing and resolving any complaints while maintaining favorable customer relations. He is highly regarded by customers and colleagues alike for his internal enthusiasm in assisting his fellow colleagues.

As the project manager for the shopping cart project, Li adeptly transitioned into the role and efficiently propelled the related project management tasks with enthusiasm and professionalism. The overall effectiveness of the product and successful delivery have garnered positive feedback from clients, enabling both the front-line team and the company to gain the trust and satisfaction of clients.

Yu Tianren

Having started as an intern, Yu swiftly adapted to the role transitions from intern to technical support and then to pre-sales. He is now a self-sufficient pre-sales engineer for two major franchise groups and the pre-sales engineer for the Lumina product line.

Li Yang work seriously and responsibly since joining the company, and have strong ability to withstand pressure. She's able to arrange work and deliver work results efficiently in high-intensity multi-threaded work arrangements. Management trainee talent development project: Li Yang developed a complete training plan, improved plans from training plans, mentor rotations, and assessments, and organized mid-term defenses for management trainees, infusing the company's talent pool with renewed vitality. Empowering mid-level cadre: Li Yang continuously introduced systematic and structured developmental initiatives, providing good services to consolidate Hanshow's leading talent management capabilities.

Li Yang

Zhao Ziming

Hicham Asdiou

Since joining the company in May 2023, Zhao swiftly conducted research and gained a comprehensive understanding of the development direction, technological status, and industry landscape of the new energy sector, guiding the mapping of development direction, objectives, path and plans for new energy products. He played a pivotal role in the development and prototyping of green energy concept-driven next-generation ESLs. Through the development of new energy and new device projects and external collaborations, Zhao has gradually evolved into a leading role in project management.

Since joining Hanshow as the project manager for new energy projects in France, Hicham has demonstrated an exceptional level of business acumen and work ethic. His remarkable proactivity in franchise projects is evident in his independent sorting out of project details and risk points, as well as his timely completion of project plans. He has helped the company enhance its business capabilities by obtaining qualifications through proactive training and exams. Identifying strongly with the company's culture, he has made positive contributions to the acquisition of local installation resources, thus enhancing the company's professional qualifications and image in the field of new energy.

Zhang Ronghua

Shan Jun

Within just six months of service with the company, Zhang quickly became a cornerstone of the eslworking code development. Over the past six months, he has proven to be the most adept at identifying and resolving issues within the eslworking platform. Given the intricate nature of the eslworking code, Zhang's ability to swiftly achieve this goal highlights his unwavering commitment to continuous learning, self-improvement, and pursuit of excellence.

Following his induction in January 2023, Shan rapidly assimilated into the team. In 2023, he led the Australian technical team to deliver customer tasks successfully, significantly boosting customer satisfaction. Meanwhile, he established and refined the delivery service platform and process, consolidated the local team, and made noteworthy contributions to enhancing the professional skills and service awareness of the Australian delivery team.

Zhang Xingyu

Zhang is committed to continuous innovation with a strong customer-centric focus. In the first half of 2023, Zhang played a key role in testing the multi-store version of Waiserver, including the establishment of load testing environment and precision comparison verification environment, and contributing to the successful release of the multi-store version. In the latter half of 2023, he devised and implemented a solution and algorithm for Waiserver partition positioning, effectively meeting customer needs.

AWARD

AWARD

Outstanding Newcomer Award

Sa Qila

Huang Shaoyang

Upon joining Hanshow, Sa Qila took charge of handling the financial cashier duties for the account books of Zhejiang Hanshi Trading Co., Ltd. and Zhejiang Hanxian Technology Co., Ltd. Her ability to accurately and promptly manage daily fund inflows and outflows was commendable. In the realm of bank correspondence and the launch of the fund platform, Sa Qila truly showcased her worth. Despite the considerable volume of bank letters, numerous uncontrollable variables, and lengthy cycles involved, Sa Qila, within just one month of starting, assumed the responsibility of overseeing the progress of bank letter issuance and replies. She skillfully coordinated arrangements among all parties involved, ultimately ensuring that all required replies were completed within the designated timeframe.

Amid the M client'computer virus crisis that disrupted operations, Huang diligently put in late nights and weekends for several consecutive days to assist clients in re-installing systems for multiple stores. He investigated and identified the bottleneck issue with the client's server hard drive, and successfully aided the client in restoring normal system operations after receiving written confirmation of his recommendations. When dealing with clients such as C client in Thailand, R client in Taiwan, and A client in Hong Kong, Huang conscientiously navigated complex scenarios and provided comprehensive, effective solutions to meet their requirements. Huang displayed a proactive approach in streamlining the processes of the Southeast Asian service system and training materials. His eagerness to learn enabled him to effectively communicate with clients in multiple languages, showcasing his professional abilities and earning recognition and trust from clients.

Wang Yifan

Wang actively contributed to the translation and establishment of over 20 English versions of sales management system repositories. She diligently filled in gaps present in older versions, while also proactively investigating sales pain points. Collaborating closely with the IT Department, she spearheaded a specialized project aimed at optimizing the workflow processes of five sales management procedures. As the liaison for sales management in the Asia-Pacific region, Wang excelled in handling challenging scenarios characterized by high customer volumes, urgent demands, and complex and ever-changing circumstances. Anchoring her approach around customer satisfaction and sales objectives, she demonstrated an outstanding ability to swiftly address and resolve sales-related requirements. Her meticulous attention to detail in communicating and aligning sales processes ensured strict compliance with internal controls.

Outstanding Consultant Award

Christian Doeler

Acting as senior sales consultant in Hanshow Germany, Christian achieved a breakthrough in the E and R projects with his fast-paced business style, which strengthened the sales team's execution.

Gold Glitters Only After CountlessWashings and Sievings——Design Center

Spanning Continents, Forging Ahead——G5 Development Team

Every Journey Begins with a Single Step——W Project

TEAM STORY

Team Story

Team Story

Gold Glitters Only After Countless

Washings and Sievings

Polaris, a next-generation product honed over three years, has burst onto the scene, raising the bar of design complexity to unprecedented levels. Polaris has revolutionized various technical facets, including screen dimensions, high screen-to-body ratio, exceptional cost-effectiveness, double-shot molding, high hardness, thermal fusion assembly, auto assembly, ultra-slim design, replaceable batteries, modular design, etc. Each facet has been a relentless pursuit of excellence, challenging industry norms and demanding that these needs be distilled into design schemes for a series of products. It falls upon the design team to delve deep into research and experimentation, striving to attain the desired effect. Despite facing formidable obstacles, we fearlessly accepted the challenge. The double-shot molding technique necessitated a more adequate bonding area or position between materials of differing colors and between mold and materials. Yet, undeterred by convention, we boldly pursued mold designs devoid of bonding structures, ultimately triumphing in transitioning to mass production. This endeavor required a seamless fusion of materials, molds, structures, aesthetics and engineering. With our ID design and structural teams embedded at the forefront of production, we embarked on a two-month journey of problem-solving and discussion, even forging collaborative partnerships with suppliers to craft innovative solutions. Amidst the pressing demands of POC deliveries, we navigated tight deadlines and formidable tasks, ultimately succeeding in resolving the majority of issues. Similar challenges have emerged in our conquests across various processes. Yet, we're acutely aware that only by surmounting the industry's recognized obstacles can we effectively confine the advancement of our rivals.

In the shopping cart project, the Design Center team notched a series of pivotal achievements. Tasked with a tight deadline, we had a mere five months to turn conceptual design into mass production. For compactly structured items like electronic shelf labels (ESLs), even a five-month timeframe falls short of attaining an optimal delivery status. This challenge is compounded when dealing with intricate products such as shopping carts. At the onset, it appeared an insurmountable task. To beat the clock, we embraced the agile development method. To meet customer demands head-on, we embarked on a rollercoaster ride of over a dozen design iterations and prototypes. Each adjustment brought us closer to synchronizing seamlessly with the customer's rhythm. Yet, that battle was compounded by a scarcity of manpower. Such an immense workload was shouldered by just one industrial designer and one structural engineer, with others supporting them in a relay fashion. Despite the odds stacked against us, retreat was never an option. Burning the midnight oil became the norm, but amidst the exhaustion, not a single member uttered a word of complaint. We knew that only by pushing ourselves to the limit could we earn the trust of our clients and ultimately clinch project success. This story epitomizes our philosophy of prioritizing fighter's mindset while placing the customer at the heart of our design innovation.

Client I stands as a global industry benchmark, with our rivals having already jumped in and worked alongside them to customize products and complete POCs. It's fair to say we're pursuing this client under decidedly adverse conditions. Before diving into the design phase, we pondered relentlessly: how do we snatch the lead from our rivals? Where do our competitive edges truly lie? Ultimately, we decided to pivot towards optimizing display performance and streamlining product design. By delving deep into the client's application scenarios, we swiftly tailored the aesthetics and structure of our product, leveraging Hanshow's proprietary display enhancement solutions. We clinched the client's approval in the end, opening up new business opportunities for the company.

Apart from these completed projects, the Design Center is bustling with ongoing and upcoming projects. We are confident that regardless of the project at hand, each member of the Design Center will embody a relentless spirit of innovation and showcase exceptional professional competence.

Whether it's striking the perfect balance between technology and aesthetics, meeting evolving customer demands head-on, or leveraging cutting-edge technologies to develop superior products, we're poised to tackle whatever comes our way. When confronted with these hurdles, it's imperative that we continuously engage in learning and exploration to sustain our competitive edge and drive innovation.

Of course, the success of the Design Center cannot be achieved without the support and cooperation of the entire company. In the future, we will maintain close cooperation with various departments to jointly promote the development and growth of the company. With the dedication of each individual, we're confident that the future holds even greater promise for Hanshow.

"Gold glitters only after countless washings and sievings." Our Design Center team's passion for innovation and teamwork spirit will continue to drive us towards new heights of achievement and innovation.

——Design Center

Team Story

Team Story

Spanning Continents, Forging Ahead

The year 2023 marked a pivotal milestone for the G5 Protocol Project Team. Through relentless efforts, G5 Protocol products have begun their global journey, unveiling themselves in a revitalized form. This year's accolade for the G5 Protocol Project Team not only applauds past achievements but also sets the bar high for future endeavors. Behind this momentous achievement lies robust support from company leadership, seamless collaboration with sister departments, and the teamwork of individuals surmounting obstacles and striving for excellence. Let's take a moment to delve into the challenging journey from conception to realization.

As the company surged forward with rapid expansion and burgeoning business, the seed of the G5 Protocol quietly germinated in 2018. With a number of G3 Protocol products deployed, customers raised the bar for the usability of ESLs. Beyond the fundamental features of price updates, they anticipated for swifter entry bindings, shorter business transaction times, quicker responses in mobile settings, and robust support for timed tasks and security features. Anticipating the increasingly diverse ESL colors and the escalating demands of data volume on performance, the company expedited the development of a new protocol. Building upon the foundation of the G3 Protocol's group communication prowess, the G5 Protocol introduced a novel registration networking mechanism and overcame these hurdles with a revamped system architecture.

In early 2021, we embarked on the ambitious journey of developing the G5 Protocol, kicking off with blueprinting. Our endeavor coincided with the company' adoption of the IPD process, marking this project as a flagship experiment to be executed with utmost precision. In order to dissect the proposed solutions, we plunged into intense scrutiny, dissecting everything from the overall architecture to the conceptual and detailed designs of individual modules. Through rounds of relentless drafting, evaluation, modification and reevaluation, debates often reached fever pitch over a single feature. And a consensus eventually emerged amidst the repeated discussion. After a summer of fine-tuning, the protocol blueprint has solidified, fostering a deeper grasp among all involved. Meanwhile, the IPD framework has instilled a culture of disciplined work habits among us.

In April 2022, the G5 Protocol finally received its baptism as HiLPC (High density Low Power Cellular). This wasn't just a name; it was an emblem of the company's boundless faith in the project's trajectory. At the outset of project debugging, the specter of the COVID-19 pandemic loomed large, forcing office closures and a swift transition to remote work. Armed with our essential tools, we embarked on development and integration tasks from the confines of our homes. Bright and early each day, we gathered promptly online to tackle discussions and analyze log files. Despite being physically apart during this phase, our unity as a team is stronger than ever. As the debugging progressed into its later stages, we initiated large-scale scenario testing. When remote work became imperative once more, to sustain the project's cadence without interruption, the entire project team embarked on a trip to the sixth floor of Jiaxing premises. There, we huddled together to confront all obstacles, ensuring the project's seamless advancement.

In early 2023, the G5 Protocol geared up for its market debut, primed for rigorous testing by eager clients. In April, Australian partners were set to kick off lab test. To ensure seamless performance meeting client expectations, we took proactive measures to identify and address potential vulnerabilities. Setting up a mirror environment, we adopted the client's templates and configurations, validating them against the client's operational norms and procedures. On May 23, amid palpable anticipation, the project achieved a pivotal milestone as the inaugural domestic POC client smoothly installed the G5 Protocol and passed acceptance testing. Witnessing the product's market rollout was a morale booster, injecting a renewed sense of confidence for the road ahead. As our R&D efforts synergized with frontline dedication, nations including UK, Poland, Germany, the Netherlands, Japan, America and Australia, among others, successively embraced the G5 Protocol, garnering accolades and endorsements from clients worldwide. Truly, the G5 Protocol had transcended borders!

Against the backdrop of this year's annual conference, colleagues from near and far convened in Jiaxing, their excitement palpable as they eagerly awaited insights into the G5 Protocol and the multi-color ESLs. Leveraging the opportunity presented by the 'Iron Triangle' Training Program, we elucidated the 5G Protocol's new features, answering queries and fostering practical understanding on the elevation of speed and performance through hands-on sessions. In this process, we didn't just disseminate technological advancements; we imbued our colleagues with a sense of confidence and unity. United in our pursuit of common objectives, we pledge to forge ahead together. As the G5 Protocol and its complementary suite of products venture onto the global stage, we remain steadfast in our commitment to refining functionalities, fortifying stability and sustaining our competitive edge—all while prioritizing customer satisfaction and contributing to the overarching objectives of the company.

——G5 Development Team

Team Story

Team Story

Every Journey Begins with a Single Step

Originating from Xunzi's "Encouraging Learning", this proverb underscores the importance of accumulating small steps to achieve monumental feats. Much like the formation of rivers and oceans from tiny streams and drops of water, this proverb reminds us of the transformative potential of incremental efforts. Within our Australian team, this philosophy strikes a chord. We recognize the significance of meticulous attention to detail and the steady pursuit of improvement. Through relentless dedication and incremental strides forward, we silently contribute to the collective growth and success of our endeavors. Moreover, this proverb serves as a reminder for each team member to maintain resilience and patience in the face of challenges. It urges us to stay the course, knowing that every small step brings us closer to our goals. We believe that it is the accumulation of small, deliberate steps that paves the way for remarkable achievements.

In Australia's retail sector filled with both opportunities and challenges, Hanshow has embarked on a collaborative journey with W as a potential supplier of Electronic Shelf Labels (ESLs). This alliance, marked by a relentless pursuit of innovation and a shared commitment to technological excellence, has blossomed into a testament of trust and cooperation between the two sides. The story unfolds with the initial exchange of an RFI on a Christmas Eve in 2019, leading to Hanshow's exclusive supplier status by Christmas 2020. As the relationship deepened, Hanshow became a strategic partner of W by the close of 2023. Throughout this journey, we've undergone countless rounds of swift product development and testing iterations, navigating through numerous tense yet well-organized project implementations day and night. In the face of myriad challenges, we've remained steadfast, continuously pressing forward with unwavering resolve. Reflecting on the past, we've witnessed an impressive journey: from a mere 37 stores with ESLs installed in 2021 to 167 by the close of 2022, and a remarkable surge to 615 by the end of 2023, marking a near twentyfold increase. This remarkable growth stands testament to the tireless dedication and ongoing innovation of our team, as well as the fruitful outcomes of our close partnership with W.

We recognize that every stride forward in technology stems from our close collaboration with clients. Our journey with W exemplifies this belief vividly. Amidst a pool of over 400 suppliers, we emerged as W's exclusive partner. But that's just the beginning. By delivering smart retailing solutions like smart shopping carts and smart store marketing screens, we transitioned from mere suppliers to tech collaborators, eventually emerging as one of W's Top 10 strategic partners. This process not only witnessed the enhancement of our technological strength and the continuous improvement of our service awareness but also demonstrated our rapid responsiveness to market changes and our profound understanding of customer needs. This transformation didn't happen overnight.

It was fueled by our unwavering commitment and relentless team efforts. We dove deep into W's business needs, listening intently and fine-tuning solutions to ensure each innovation addressed real-world challenges, delivering tangible results. Amidst intense market rivalry and the watchful eyes of competitors, we confronted the demands of bidding, POC showdowns and swift trail deployments. Opting for a strategy rooted in technological expertise, collaborative development and innovative solutions, we endeavor to deliver application solutions tailored to meet W's evolving store business requirements. We swiftly assembled a top-notch delivery project team, well-versed in the agile development approach tailored for ESL templates. This enabled us to navigate the challenges posed by installation modes, swiftly iterating through trial and error to find the best solutions. In cooperation with our client W, we pioneered groundbreaking retail solutions based on smart shopping carts, deepening our collaboration and setting new benchmarks for Australia's retail landscape.

In the pursuit of timely installation and acceptance of ESLs for W's stores, our team members were on the frontline day and night. They engaged with the client during the day, defining concrete requirements, and then rolled up their sleeves alongside installation crews at night, refining processes and equipment. Only during their relentless journey do they find brief moments to rest, and at times, even on the move, they must promptly respond to customer demands. One time, while making his way home in the wee hours, a team member received a frantic call from the client. He wasted no time, diving straight into action, whipping out his gear to troubleshoot the issue. It turned out to be a misoperation stemming from the client's project team. He swiftly reached out to the client, offering solutions and fine-tuning suggestions. Following this, he promptly relayed the issue to internal team members, documenting it and offering suggestions for internal improvements. This move not only resolved the immediate crisis, securing the success of the high-level oversight endeavor, but also earned significant recognition and trust from the client's project team.

The strength of a team is immeasurable, a fact we deeply understand. Every triumph is a testament to the relentless teamwork and collaboration of our colleagues. In our workspace, we foster an ethos of open-mindedness, innovation and fearlessness. This proactive approach cultivates a positive environment where facing challenges only strengthens our unity. Our commitment to relentless innovation, close collaboration and customer-centricity ensures our resilience in the ever-evolving retail landscape.

Looking ahead, we will remain steadfast in our pursuit of excellence, guided by the proverb "making strides inch by inch, gathering small streams into rivers and seas". We understand that our achievements stem from unwavering dedication and perseverance, propelling us toward even loftier goals. Anchored by our customer-centric philosophy, we will continue to elevate service standards, refine solutions, and inject fresh perspectives and vitality into the retail markets of Australia and New Zealand. With unwavering determination, we are poised to script even more remarkable chapters, driving industry advancement and ushering in a future filled with promise. Together, let's march forward, hand in hand, to forge brilliance.

——W Project

Challenges and Opportunities: Forging a Path to Dual Triumph-Wu Xiaoyang

G5 Protocol Voyage: Leaving a Lasting Impression-Ji Yaping

From Toshiba to Hanshow: Crossing Borders and Taking on New Challenges-Klaus Smets

INTERVIEWS

Behind Customer Trust-Huang Shaoyang

Journey of Hanshow in New Energy-Hicham Asdiou

Integration and breakthrough-Andrew Anderson

Venturing Beyond the Comfort Zone and Immersing in the Frontline for Success-Zhao Anfeng

Dual-domain Exploration, Converging for Holistic Development-Wang Chuang

Unveiling the Insider' s Guide to Procurement in the Corporate World-Li Rui

Outstanding Manager Award

Outstanding Newcomer Award

Outstanding Employee Award

Fate Intertwined, Growth Shared-Fan Qichao

From Internship to Endurance, Growth and Duty Walk Hand in Hand-Wang Le

Ten-Year Journey with Hanshow

Interviews

 Interviews

Wu Xiaoyang: Before joining Hanshow, I spent over ten years bouncing around Europe, mainly in Germany and the Netherlands, doing a mix of studying and working. In my previous role, I was heavily involved in the IoT sphere, gaining a wealth of experience. Later, because my background matched nicely with what Hanshow was after, I jumped on board.

These days, my work at Hanshow is mostly centered in the Netherlands, where I lead teams handling project delivery and after-sales support. Once a project kicks off, it's our crew's job to be the main point of contact for clients and give them the backup they need. We also handle the day-to-day operations and client liaison tasks for some key accounts in the Netherlands, as well as cover other regions under Dutch jurisdiction, like the Nordics and Italy.

Wu Xiaoyang: In 2023, I faced two main challenges. The first challenge arose from within the team itself. When I took the reins of this team, I quickly realized that most folks had only been onboard for a short time, averaging just over a month. Plus, it was clear that the team's overall skill set was in need of a boost. Despite everyone on the team being newbies, it wasn't an excuse to lower the quality of our customer service. Under that pressure, and with the support of our leaders and HQ, we sorted out the problem through intense training sessions. Happy to report, it paid off. We've got a more solid crew now, and turnover rates dropped last year. Then, there was the external pressure. The after-sales team in the Netherlands was under great pressure last year. Luckily, our leaders had our backs, giving me the confidence and support to deliver better services and keep our clients happy.

Wu Xiaoyang: Well, being a manager means more than just looking out for your own performance; it's about owning the team's outcomes too. So, in my opinion, the key trait a manager needs is the ability to squeeze every drop of performance out of the team. That means finding ways to unlock their potential, streamlining team processes, and keeping a close eye on the results. 

Wu Xiaoyang: To me, "customer-oriented innovation" is what every startup or tech firm ought to chase after. It's a principle we've been living by in our day-to-day operations. Let me give you a tiny example: in our customer service work, we tackle a pile of issues. When we're chatting it out, we always aim to step into the customer's shoes and respond with real warmth. For instance, rather than bluntly telling the customer they're in the wrong, we should present them with options to avoid such issues. We might even explore if our company can offer tailor-made solutions to help tackle the problem.

Wu Xiaoyang: Well, I reckon a person's stress level is tied to the value they're bringing to the table. Looking at it from the bright side, when you're feeling the heat, it often means you're aiming high and pushing for bigger wins. Difficulties and challenges go hand in hand with opportunities and growth. It's not all about the struggles and stress. But of course, there are moments when I can't shake off the stress. That's when I lean on my family for support. I open up to them, and they offer me loads of advice and life support. It's one of the main reasons I manage to push through the tough times.

Wu Xiaoyang: Well, when it comes to leveling up personally, I'm all about fine-tuning and improving the business area I'm overseeing. And I will also try to start projects from scratch that align with the company strategies and demands. Right now, there's plenty of room for improvement in our external support services, like beefing up our customer RMA service. Plus, customers place paramount importance on recycling, so we're thinking green and brainstorming some eco-friendly moves. Like, what sort of process could we set up for recycling? And should we team up with some compliant partners to make it happen? Just a couple of angles we're kicking around.

Q: As a manager, what's your main role within the team? And what's your vibe when it comes to managing stuff?

Wu Xiaoyang: In our crew, I'm more of a guide and supporter. We've moved past the rocky phase and everyone has pretty much got their groove on, so I don't have to babysit much. Instead, I'm all about pointing folks in the right direction strategy-wise and helping them navigate any career hurdles. I like to keep the lines of communication wide open, whether it's hashing out personal stuff or cracking tough nuts in client projects. My goal is to keep us all on track and working efficiently. Now, when it comes to managing a team, I'm all about balancing the process management and the results management. Our after-sales team operates on the front lines, dealing with clients directly. The results we achieve directly shape the customer experience, making the quality of those outcomes absolutely crucial. I make sure we're delivering results that not only meet but exceed customer expectations and demands. But I'm also not sleeping on the process side of things. We've still got some kinks to iron out in our workflow, and that's where my focus is gonna be moving forward.

——Interview with Wu Xiaoyang,the winner of the 2023 Outstanding Manager Award

Upon joining the company, he confronted a series of personal and team challenges. How did he transform these challenges into opportunities, while simultaneously identifying and nurturing talent to achieve success both individually and as a team? Join us as we delve into the narrative behind his accolade, exploring the journey and wisdom of this exceptional manager.

Interviews

 Interviews

Ji Yaping: Well, when I first joined up, I wasn't fully tuned in to the whole "customer-oriented innovation" vibe. But diving into the G5 Protocol project has really hammered home what that core value's all about. When it came to figuring out what the customers really wanted, we clocked in countless hours, chatting up customers and frontline folks. And we even did round after round of brainstorming sessions to hash out requirements, all in a bid to catch as many real-life application pain points and urgent needs as we could. Once we identified customer requirements, we drew up these offering requirements. To make those happen, we gotta keep smashing through the old ways of thinking and tech barriers, pushing for non-stop innovation and breakthroughs. And that whole process didn't just level up our tech skills, it also kept us ahead of the game in the market. After the system went live, we received some solid feedback from clients. It's because the G5 Protocol project really hit the mark on what clients and frontline folks were itching to solve. It's all about putting the customer first.

Ji Yaping: I'll be honest, the pressure's no joke. We've got a bunch of clients, and they, along with our frontline colleagues, bring up all sorts of issues and feedback. It's a mix of pressure and motivation that keeps pushing us forward. The feedback from clients shows that our projects and products are getting noticed more, and more clients are hopping on board. By actively tackling this feedback, we can keep fine-tuning the system, making it even better. Sure, there are times when it feels like too much. Last July and August, maybe because I was under too much pressure, I kept getting sick off and on. It made me realize how important it is to adjust my mindset and take time to wind down. But when our projects or products get recognized by others, it boosts my spirits and keeps me positive. It gives the confidence to keep pushing out even better products, creating a positive feedback loop.

Ji Yaping: Striking a balance between work and life, from my perspective, is quite a challenge. Given the nature of my work, I have to be ready to give feedback and tackle any issues or questions from projects or frontline team right away, whether I'm on my way home or at home. So, I find myself putting more focus on sorting out work problems, leaving me with less time to relax and enjoy personal pursuits. But family time is sacred. If I catch a breather on a Sunday, you bet I'm rounding up the kids for fun or lending a hand with homework duty. Gotta keep tabs on those grades, right?

Ji Yaping: Well, my focus lies in the effective management of team work quality and instilling a culture of discipline. For us, it's all about putting out top-notch products. We gotta strive for excellence to really put the customer first. So, in my routine work, I'm always stressing the importance of being thorough and staying alert to risks, especially when we're rolling out project requirements. In terms of management, I throw in some activities, processes and tools to effectively control project risks. But at the end of the day, it's all about each person driving themselves. When everyone's got their radar up for risks, the team's overall work quality is solid.

And when it comes to discipline, I reckon it sets the tone for the whole team climate. Whether it's in meetings or giving feedback in reviews, I make sure folks stick to the project's rules and procedures. That way, we keep things organized and on track, which is key to leveling up our project quality.

Ji Yaping: The G5 Protocol project has thrown up some real unforgettable moments for me. It seems that it is etched in my brain. Like, the first time the G5 Protocol went live in the clients store; the first time when it got smoothly upgraded in the client's production scenarios; or when the G5 Protocol was deployed on 1 million+ ESLs. But the one that really hit me was when we had to hustle to fix a client's base station outage. We found that some of their stations were offline, messing with their business flow. So, we rallied the troops – R&D, testing and frontline crew – for a late-night meeting. Picture us, tapping away on our keyboards, troubleshooting, while keeping the phone lines buzzing. After tireless efforts, we nailed it, making sure the client's business kept running smoothly.

Ji Yaping: About the early days of the G5 Protocol project when we were hashing out what features and specifications to hit. Initially, we were just planning to fine-tune the G3 Protocol to outshine our rivals. But then, our CEO Mr. Hou came in with a game-changer. He was all about thinking beyond iteration and upgrade based on what we have, emphasizing that we needed to create a product that was ahead of its time, leaving our competitors eating our dust. Guidance and clear goal are quite important. When it came to setting up the requirements later on, we were meticulous. Every single functional parameter was crafted to be top-notch to keep us ahead of the pack. But setting those specifications was just the beginning. The real challenge came in making them happen. We had to push boundaries, innovate and solve problems constantly to hit those tough targets. And throughout the process, our CEO Mr. Hou's and Hanshow's relentless pursuit of excellence in product design have had a profound impact on me.

G5 Protocol Voyage: Leaving a Lasting Impression

In the surge of technological advancements, she distinguished herself with a blend of robust technical expertise and exceptional managerial prowess. From the introduction and rollout of the G5 Protocol project to nurturing talent, she remains steadfast in her pursuit of excellence, placing paramount importance on customer-centricity while fostering a culture of relentless innovation. Let's dive into her narrative.

——Interview with Ji Yaping, the winner of the 2023 Outstanding Manager Award

From Toshiba to Hanshow: Crossing Borders and Taking on New Challenges

Klaus Smets: Before joining the Hanshow crew, I served as the head at Toshiba Deutschland. Hanshow wasn't exactly a stranger to me, being a well-established digital powerhouse on the global stage. While I was running the show at Toshiba Deutschland, I had a few run-ins with Hanshow, especially during this one project. That's when I first heard of them and noticed they were blowing up in the retail scene, especially in digitalizing it. Fate brought me face to face with Mr. Li, and the rest is history—I jumped ship to Hanshow.

Klaus Smets: Well, there are a couple of things that really stood out for me. Firstly, it was the large number of brainy folks at Hanshow. I mean, these guys are not only super-educated but also super proactive in how they tackle their work. Plus, they can switch between German, French, English and Chinese like it's no big deal. Secondly, I gotta give props to the R&D crew. They’re like lightning-fast when it comes to meeting customer demands. You can practically feel that customer-first mentality flowing through their veins.

Klaus Smets: The company has experienced rapid development across all fronts, with internal communication channels operating at lightning speed and with directness. After joining Hanshow, I quickly realized that the primary mode of internal communication is through Enterprise WeChat. Every single day, I'm talking messages pouring in from all sorts of folks and various group chats. And WeChat's got a ton of features. It's been quite a challenge for me, to be honest. First of all, there's a massive amount of info to sift through. And then, when it

comes to communication, it's straight to the point, with responses lightning-fast. At first, it's all about getting into the groove with this rhythm and style. My game plan? Sort through those messages quickly, giving priority to the ones that mention me in group chats. Then, it's a matter of going through the rest, one by one, and hitting reply based on their importance. Slowly but surely, I got the hang of it. Turns out, this hustle and bustle is just the norm for my Chinese colleagues. So, I rolled up my sleeves and dove right in.

 Interviews

 Interviews

Klaus Smets: Well, there are a couple that come to mind. The first one goes back to 2009 when I assumed the role of National Manager at Toshiba Deutschland, overseeing a team of more than 240 members. It was a big company with a diverse bunch of employees, each playing by their own set of rules.

Then, fast forward to 2012. Back then, we lost some clients, business took a hit, and I had to lay off over a hundred folks. That was a tough task for me. I'd never been in that position before. But when duty calls, you step up, right? It wasn't easy for me as a manger, knowing I had to steer the ship away from bankruptcy. I gotta make decisions that'll benefit the company, even if it rubs some folks the wrong way. But that's management for you. And you know what? I've learned a ton from it.

Klaus Smets: Well, I reckon being a good listener is key, especially in the management game over in Hanshow. I'm talking about really tuning in, not just hearing the words but understanding what's behind them. What are their real needs? Take my colleagues in Germany, for instance. We've got folks speaking German, French, English, even Chinese, and everyone's got their own way of communicating. So, when you're listening, you've gotta dig deep to get what they're really getting at.

Klaus Smets: Well, I'm pretty big on sports and staying active. I try to get in a solid three cycling sessions a week, usually hitting the road bright and early around 6 or 7 before clocking in at the office. It sets me up nicely for the day. In summer, I mix it up with some swimming, hitting the pool practically every day.

Klaus Smets: I've got a solid roadmap laid out for what's ahead. I'm not just eyeing the VP spot for Germany; I've got my sights set on expanding my role to cover more ground across Europe. But that's all contingent on how well the company and I gel, you know? Right now, that's the trajectory I'm on.

As for the company, first and foremost, I'm itching for us to lock in that IPO as soon as possible. Once we get ourselves listed, we'll have increased potential for advancement. Plus, I'm all about us shifting towards greener digital solutions. I see us diversifying beyond just ESL, heading towards a brighter future.

——Interview with Klaus Smets, the winner of the 2023 Outstanding Manager Award

In the midst of the digital revolution, he weathered the storms at Toshiba only to find himself crossing paths with Hanshow. Mixing it up in the melting pot of global cultures, he brought his wealth of experience to the table, seamlessly fitting into the Hanshow family. Now, at the threshold of a new chapter, how's he tackling fresh challenges and seize opportunities? Let's dive into his story.    

Interviews

Interviews

Zhao Anfeng: During the development phase, I mostly played the role of a bridge. The idea for the Health Analysis System came from our leaders spotting issues on the frontline. Last year, they noticed some issues, and to tackle them, our team teamed up closely with our after-sales crew, hashing out the problems they face on the job. Since I was also handling frontline issues and planning overseas trips at the time, most of the heavy workload in developing this system fell on Wang Rong and Zhang Tianci. My job was mainly to lend a hand in sorting out any problems they encountered and making sure the project kept moving forward smoothly.

As for the ESL Monitoring System, its development needs stemmed from blind spots we spotted in monitoring the production process. We spotted some issues in the production process that had slipped through the cracks before. The bosses wanted to link the quality of what the factory produces with the ESLs attached to them, which sparked the initial need for developing the ESL Monitoring System. During the development of this system, Yu Guangyi and Tao Chengwu mainly handled coordinating functionality development points and sorting out requirements. Wang Rong took the lead on designing prototypes, UI, and the like. Zhang Tianci, who's handy with Python, tackled the statistical analysis side of things. And Yu Guangyi spearheaded the actual development of the monitoring system. In this process, I acted as a bridge, pulling everything together so they could focus on their own parts and ensure the whole project kept moving forward smoothly.

Zhao Anfeng: Well, before we had this system in place, we were pretty much playing catch-up with our clients' problems. It's common for us to learn about problems only after the customer brings them to our attention, which then prompts us to address them. It was a bit of a lag that definitely slowed us down. But now, with the system live, we're ahead of the game. We can spot issues before our clients find them. Take server crashes, for instance. The moment we spot it, we jump right into action, fix the fault, and send a message to the clients, letting them know we've got their backs. It not only keeps their operations running smooth but also levels up our service quality and customer satisfaction.

Zhao Anfeng: It's a win-win, for sure. First of all, by empowering our frontline crew and helping them get a solid grip on our products to improve their problem-solving ability, we're not just handing out information; we're also making our workflow smoother and more efficient. And plugging into the frontline and engaging with clients has really opened my eyes to their world, helping me better understand their needs and fueling improvements in our products. This whole experience has been eye-opening, honestly. It has shifted my whole approach to the job. Bottom line? You've gotta roll up your sleeves and work closely with the clients. It's only by doing that we can keep leveling up our product quality and offering premium service to our clients.

Zhao Anfeng: The impressive teamwork within the organization really stood out to me. Back when I first came aboard, we were a small team of just 30 folks. And we weren't dealing with the same volume of project deliveries as we are now, hitting 10,000 ESLs was a pretty big deal back then. Back then, we were pulling late nights for days on end just to finish this task, grinding away until three or four in the morning every single night. And our CEO Mr. Hou was right there with us. Looking back, those days of striving together still evoke strong emotions.

Zhao Anfeng: Thanks a lot! Winning this Golden Employee Award was totally unexpected. I didn't even know about it until the year-end party. It means a great deal to me. Last time I got any recognition was back in the year when I joined Hanshow. And now, hitting my tenth anniversary with the company, it's not just a pat on the back for what I've done. It's more like fuel for the fire, propelling me into what's next. Many thanks to the company for having my back, especially shipping me off overseas for support last year. And thanks to my crew back home who had my back, making sure I nailed it on the job. Sure, that award is a thing of the past now. I'm gearing up to work harder in the coming year, living up to the big expectations the company's got for me.

Zhao Anfeng: Well, as I see it, most folks here are pretty top-notch at what they do. But being a Golden Employee? It's not just about shinning in your own job position; it's about reaching beyond and having the ability to team up across different roles and departments. Let's take tech roles for instance. It's not just about nailing it in R&D; you gotta get out there, get your hands dirty, and really get what our customers are about. That way, we're not just helping out on the front lines; we also know more about what our customers need and the issues they face. And that helps us fine-tune our software or systems to deliver even better service. It not only beefs up our expertise and comprehensive quality but also embodies our "customer-oriented innovation" philosophy.

Venturing Beyond the Comfort Zone and Immersing in the Frontline for Success

——Interview with Zhao Anfeng, the winner of the 2023 Outstanding Employee Award 

In the cutthroat arena of the workplace, what sets one apart amidst a crowd of employees? Zhao Anfeng's journey through the professional landscape might hold the key. Through adept collaboration spanning positions and departments, he boldly stepped out of his comfort zone, plunging into the frontline, and catalyzing substantial performance enhancements for the team.

Dual-domain Exploration, Converging for Holistic Development

Q: Congrats on winning the Golden Employee Award! How did you react when you heard the news?

Wang Chuang: Winning this award is huge for me. Been part of the Hanshow crew for over six years now, and this is my first time in the limelight, especially since I was transferred to technical support. Big thanks to my leaders and teammates for their support and encouragement. Also, thanks to the company for keeping the faith in me, giving me the chance and time to learn, grow and evolve over time.

Wang Chuang: Well, this change was a mix of a bunch of things coming together. First of all, my undergrad was all about software development, so I'm totally up for the task when it comes to it. Then, over the last few years, I've really gotten to know the ins and outs of our company's products. Plus, my time in sales taught me how to keep up a good chat with customers, which has been a huge help when tackling tech issues. With my past work experience thrown into the mix, I felt like I could really shine in the tech support role. So, when the company needed someone, I stepped up to the plate.

" Today is the oldest you've ever been, and the youngest you'll ever be again. "

想要去做什么事情，现在永远都是最好的时机

Interviews

 Interviews

Q: How did you cope with the big change of moving to Australia last year after working remotely to support Australian operations from China? 

Wang Chuang: Well, it's not entirely accurate to say I was always based in China while supporting Australia. Actually, I was one of the first team members of Project W to set foot in Australia. The Project W's bid was put out on December 24, 2019. At that time, we had a critical presentation looming, but it coincided with the outbreak of the COVID-19 pandemic back home in China. While other countries were barely affected, there was a real possibility of flight restrictions from China. So, on the second day of the Chinese New Year in 2020, Mr. Li suggested I head over to Australia ASAP. I rushed back to Beijing from home that very day, grabbed our Nebular first-gen samples from the office, and hopped on a flight straight to Australia. I spent two months working in Australia until they closed their borders, and I had to head back home. With all the travel restrictions due to the pandemic, it was tricky to move between countries. I ended up staying in China until Australia opened up again, and then I resumed my support there.

As for getting used to the change, well, I'd lived in Europe for quite some time before and even did my undergrad in Ireland and the UK. Being part of the Commonwealth, there were plenty of similarities that made adapting to Australian life and culture pretty seamless for me.

Wang Chuang: First of all, being expats, the company is definitely putting more resources into us, so naturally, we've got a lot more on our shoulders. Whether it's project assignments or just the day-to-day office operations, everything we do and say reflects back on the HQ. So, we've gotta hold ourselves to a higher standard, lead by example, and always be there to support our mates in the Australian office. 

Given the company's strategy right now, they're all about getting us office folks – whether we're in tech or just handling the administrative stuff – to mix it up more with the frontline crew. By engaging in this hands-on exchange, teams back home and abroad can develop a richer understanding of what everyone's dealing with, paving the way for smoother cooperation and coordination in our subsequent endeavors.

Now, the biggest difference I've noticed between working back home and overseas is the face time with clients you get abroad. It's been a real game-changer for pushing projects forward. Back home, those direct client chats are few and far between, so that's definitely been a plus of working overseas.

Wang Chuang: Sure. Firstly, our company is all about putting the customer first, plain and simple. Their satisfaction and trust are non-negotiable. So be it myself or any other team member, regardless of whether we're on vacation or encountering any other situation, if a client has got an issue, we always address it promptly. Next, it's imperative to keep within the company's boundaries and prioritize its interests over personal ones. And then, there's the whole mindset of giving it your all and keeping a positive attitude. Especially when you're overseas, manpower is tight, making the job pretty tough. You might find yourself catching a red-eye train, only to visit clients bright and early the next day. I reckon this is something every young person goes through, but these experiences really shape your work ethic and understanding, giving you a whole new level of appreciation for the job.

——Interview with Wang Chuang, the winner of the 2023 Outstanding Employee Award 

Wang Chuang: Well, I'd say my work at Hanshow has been quite the rollercoaster, full of twists and turns. Originally, I applied for a pre-sales job, but with the sales team short-staffed and my background, I ended up jumping into sales instead. For the first couple of years on board, I was mainly handling business down under in Australia, New Zealand, Hong Kong, Macau and Taiwan. It was all just starting out, so I was doing double duty, both sales and some pre-sales stuff, which really got me deep into the tech, software and applications side of things. Back in 2019, I got shipped off to Europe. Started off supporting Project A for about six months, and when the German office opened up, I was one of the first on the scene. But with everything going on, like the COVID-19 pandemic, I ended up back home in China.

He consistently places customer needs in the first place, meeting each challenge with unwavering dedication and loyalty, coupled with genuine enthusiasm and a right attitude. Throughout his professional journey spanning both the HQ and overseas subsidiaries, he adheres to steadfast principles, crafting a narrative of his own accomplishments.

 Interviews

Interviews

Li Rui: Well, first of all, you gotta open up the channels of communication. Making sure information flows freely between departments is key. It helps avoid any confusion or chaos caused by mixed messages or delayed information. When everyone's in the loop, we're all on the same page, which sets the stage for smoother communication.

Next, it's all about getting everyone on the same page with common goals. Sure, each department might have its own priorities. Procurement is all about hitting those delivery targets, while quality control is obsessed with controlling risks. But at the end of the day, we're all shooting for the same thing: keeping the customer happy and getting those deliveries out on time. But as we see things differently, we might go about reaching our goals in different ways. The trick is figuring out if it's just a matter of how we're doing it or if our actual goals are different. Doing that can help us avoid a ton of conflicts. Once we're all aiming for the same thing, it's time to brainstorm ideas together, tackle problems head-on, and reach a consensus that works for everyone.

Li Rui: Sure. I'm with the Business Procurement Department, where I handle purchasing modules, or rather the electronic displays. When I found out about the award, I was thrilled. It's not just a pat on the back for the work I've put in over the past year; it's also a big thumbs-up from the company and my bosses. But, it's also a hefty responsibility, pushing me to scale new heights in the year ahead.

Li Rui: Absolutely. For me, it boils down to nailing your day-to-day tasks, paying attention to details, and being effective in execution. Then, it's about stepping up to the plate and taking on more responsibility. Sometimes you come across situations where your job description isn't that clear. But if you want to ace it and keep things moving forward smoothly, you gotta step up, take charge, and tackle whatever comes your way head-on.

Q: Based on your experience, what do you think it takes to be a top-notch procurement supervisor?Li Rui: Well, first of all, being super attentive is key. When you're dealing with procurement for modules, we're talking big bucks here. So, even the tiniest error in numbers when planning or ordering can have a huge impact on the order delivery, even grind things to a halt. That's why you've gotta be attentive, I mean laser-focused, to prevent any errors. Then, you gotta be adept at communication and coordination. Procurement is all about playing the middleman. You're communicating with suppliers, factories, and in-house teams such as business, planning, R&D, quality assurance, and hardware. And when issues pop up, bringing everyone together to hash it out becomes much easier if you've got solid communication skills. Lastly, you've gotta protect the source of demand. We're getting diverse requests from various departments, but if we just blindly accept and fulfill them without knowing where they're coming from, it's a recipe for disaster. That's why we've gotta establish a demand hub—usually the planning department—where all requests get sorted and then sent our way. It's the key to minimizing errors in procurement.

Unveiling the Insider's Guide to Procurement in the Corporate World

Li Rui: To keep up with shifting market demands, the company is discarding the three-color ESLs in favor of four-color ones for our product strategy. We started making moves on this shift last year. We had to do a ton of preparatory work upfront, such as material preparation and verification. When it came to the delivery of those four-color ESLs, we encountered a bunch of hurdles. Firstly, we were running short on materials, and secondly, we were pressed for time on R&D validation. Now, when it comes to modules, ICs have the lengthiest lead time for stocking, often taking around three to four months. To prevent material shortages, we kicked off a safety stock plan for ICs last year, aiming to ease the squeeze on their supply. Furthermore, when it came to dealing with the tight time for validation, we had to sync up with sales and hash out the final shipping schedule with our customers. Then, based on that timeline, we fixed a cutoff for shipments and lined up our suppliers' production schedules according to how our R&D validation was progressing.

Another thing I feel like I've leveled up in handling pressure. I'm able to stay cool when dealing with problems. Back in the day, I might have only dealt with one contact point. But after joining Hanshow, it's like I'm being pulled in a dozen different directions, dealing with planning, factories, PMC, R&D, etc. Plus, with our company's products changing and the pace picking up, plans and front-end requirements are shifting constantly. It's a real challenge keeping up with the demands of material delivery. These days, I don't let it all overwhelm me. I've toughened up and learned to keep my cool. I've got a rough idea of how to tackle problems, and then I just calmly analyze and solve them.

——Interview with Li Rui, the winner of the 2023 Outstanding Employee Award 

Within the expansive landscape of the corporate world, Li Rui distinguishes herself through her patience, meticulous attention to detail, and unwavering commitment to her duties. Furthermore, she showcases exceptional communication skills and teamwork spirit in collaborative endeavors across departments. Join us as we delve into her professional domain, experiencing the trajectory of her professional evolution and the radiant glow of her wisdom.

Behind Customer Trust

Huang Shaoyang: My first job was interning at Hanshow, from August 22 to March 23. Having completed a fulfilling internship, I made the decision to continue my journey here. First off, I see huge potential in the company's growth. Whether it's AI merging with retail or pushing green initiatives, I'm pretty stoked about where we're headed. Plus, the atmosphere here is notably warm and congenial. Everyone is approachable and eager to share their expertise and experience and help out with any questions I've got. Also, I've had loads of chances to learn and level up at Hanshow. When I first started out in the workforce, I was all about asking questions, constantly wondering why things were done a certain way. But as time went on, I soaked up knowledge and sharpened my skills, turning into someone who could help out newbies with their questions. That shift gave me a real sense of achievement. And lastly, I'm totally on board with the company's values, which is why I decided to stick around after completing my internship.

Huang Shaoyang: Well, just before last year's National Day break, I was on a business trip in Thailand. Originally, I had plans to fly back home for the festivities. But when I got to our client's spot, they brought forth a request to us: their new store was gearing up to launch, and they needed our help to ensure it went off without a hitch. Now, as much as I hated to miss out on a solid vacation, I weighed the client's needs and decided to abandon the holiday plans and stick around in Thailand to lend a hand. Thing is, the client knew little about our solution, prompting me to restructure the entire plan for them. I broke down our services in detail, got my hands dirty with their server testing, walked them through store setup, and even guided them on using ESLs, making sure everything proceeded without a hitch.

" Today is the oldest you've ever been, and the youngest you'll ever be again. "

想要去做什么事情，现在永远都是最好的时机

 Interviews

表彰专访

Huang Shaoyang: Absolutely. Take our client YW, for instance. They were using this system from a renowned ERP provider here in China, dealing with over 40 different, intricate promotion setups. And they were quite demanding about diverse and dynamically updating ESL templates. Now, navigating through those complex template setups was quite a challenge for me.

But to nail it, I teamed up closely with the client, getting them involved in template analysis to ensure their accuracy and suitability. We set up shop with the ESL system in the client's testing lab, fine-tuning and optimizing those templates one step at a time. Since there were so many templates to handle, we couldn't do it all at once. I tackled most of them first, then guided the client on generating product data based on instructions and testing out different templates. Only after making sure all 40+ templates were good to go did we officially launch them in the stores. Throughout this project, the client was actively involved in testing, which not only boosted the quality of the templates but also built their confidence in the final result. Our template tool ultimately successfully met their complex scenario needs, earning approval from the client. Our hard work also earned us praise from the client.

Huang Shaoyang: Back in Q3 last year, we got a call from the client saying their ESL system had suddenly crashed, and they were at a loss to figure out why. I immediately requested remote access and logged into their server to investigate. It turned out that all our program's configuration files had been messed with, likely due to a virus. To tackle this, we first talked it over with the client and decided to reinstall the server's operating system and reinstall all software. However, certain issues cropped up during the system integration phase. Even after we adjusted the barcode field to the length specified by the client, it still wouldn't display correctly. After digging into it, we discovered that the sluggish hard drive speed was caused by virus damage. We advised the client to swap out the hard drive, but they were hesitant. So, I worked all night long to optimize every possible database setting and laying it all out in detail. Then, I walked the client through each optimization and its purpose, pushing for that hard drive replacement solution. Eventually, they agreed to the swap. And the system was back to its normal operation.

Huang Shaoyang: Well, I reckon the key is sticking to a "customer-first" and "striving for excellence" approach. Whenever there's a regular hitch or an unexpected challenge, I dive right in to lend a hand, doing my best to meet the client's needs. Even if things get intricate or can't be sorted out right away, I make sure to explain the situation and give a solid timeline for fixing things up, sparing no effort to get the job done.

Plus, I've always believed that "Success isn't about what we can't accomplish, but what we choose to tackle." That mentality supports me in staying positive and handling all tasks with dedication. Over in Southeast Asia, I'm the only tech support guy, bearing a hefty workload. But I keep my work plan tight and execute it flawlessly, ticking off each task one by one to ensure nothing slips through the cracks.

——Interview with Huang Shaoyang, the winner of the 2023 Outstanding Newcomer Award

"Success isn't about what we can't accomplish, but what we choose to tackle." In the dynamic landscape of Hanshow, he embodies this philosophy through tangible actions, weaving his narrative with expertise and passion. His voyage of growth has been packed with challenges and opportunities, ultimately earning the trust and praise from his clients.

Journey of Hanshow in New Energy

Hicham Asdiou: Thank you for this interview. My career choices have been greatly influenced by my educational background and training. As a renewable energy engineer, I made the decision to specialize in this field in 2009, driven by a desire to contribute to the energy transition and address climate change. I am an electromechanical and renewable energy expert with over 11 years of experience in the industry. My professional background is diverse. I started my career as a construction project manager. After that, I served as an OEM manager with the OCP Group for five years. Subsequently, I relocated to France and took on the role of asset manager with ENGIE France Renewables. Additionally, I have worked as Asset Performance Manager for Total Energies Rent International. Just before joining Hanshow, I was employed as a renewable performance cloud engineer at EDF Renewables. In summary, I have accumulated extensive experience working with some of the largest energy companies in France.

Hicham Asdiou: I first learned about Hanshow through a job posting on LinkedIn, which was shared by Jialong. The job requirements matched my profile very well, so I decided to apply. Since my first day, I had only one challenge, which is to grow Hanshow's business and make a significant impact in the energy sector. I'm really confident that within a few years, Hanshow will become a major player in photovoltaics and new energies in France. And I firmly believe that Hanshow will establish itself as an international player, especially here in France.

Hicham Asdiou: I followed the project from its inception to completion, including the handover phase, allowing me to intervene and present meaningful information to the client. Additionally, I was responsible for providing explanations to help persuade the client. Once the contract was signed, I embarked on the core aspect of my work: managing all the subcontractors, soliciting bids for all tasks and works, and subsequently overseeing and controlling these subcontractors on-site. My ultimate objective was to ensure the timely completion of the project, adhering strictly to the schedule, cost, and quality requirements.

" Today is the oldest you've ever been, and the youngest you'll ever be again. "

想要去做什么事情，现在永远都是最好的时机

Interviews

Interviews

Of course, every project encounters its own set of challenges. However, I approach each problem individually and proactively. For some issues, I took the initiative to handle them independently and then shared my progress and insights with my manager. For other problems that have the potential to impact the project's cost, schedule, or budget, I engage in discussions with my manager, I presented the problem and proposing potential solutions, collaborating with him to find the best course of action. This is my approach to problem-solving, ensuring that every challenge is addressed effectively and efficiently.

Hicham Asdiou: Firstly, I enjoy working in project mode with all the uncertainties and the constraint of each project. As a project manager, my background and experience give me a clear understanding of the expectations placed on me, enabling me to work independently and efficiently.

When discussing the skills essential for a project manager, he or she should possess some project management experience in general, along with qualities such as willingness, an open mind, initiative, and communication skills, especially to manage subcontractors. Most importantly, in our current environment, a project manager should be able to work effectively under pressure, as we often face significant challenges. Currently, we are in a development phase, necessitating hard work. These are the skills and attributes that I believe are crucial for a project manager.

Hicham Asdiou: Today we have officially received the PV qualified certification for Hanshow France. As I have mentioned, my ultimate goal is to grow with Hanshow. And I'm currently certified as PV 500 quality expert, which is mandatory for Hanshow to obtain the RGE label in France. Therefore, I took the initiative to obtain the certificate. This label will help Hanshow to be more credible with our clients.

Hicham Asdiou: Given the current regulations in France, I'm convinced that the sector is promising. This label will help Hanshow to be more credible with our clients. I also propose acquiring shares or a small company that manufactures metal structures to meet the needs of carport and ground-mounted projects. Finally, I recommend potentially developing our own integration system for Hanshow's carport project.

——Interview with Hicham Asdiou, the winner of the 2023 Outstanding Newcomer Award

He joined Hanshow, armed with his wealth of experience and outstanding abilities, thereby elevating the company's professional qualifications and image in the field of new energy. His presence has provided strong support for the company's exploration and development. We believe that he will add immense momentum to the company.  

 Interviews

Interviews

Andrew Anderson: I joined Hanshow in the summer of 2023. Before that, I am a proud veteran served in the United States Coast Guard. I enlisted at the age of 21 and served for approximately 6 and a half years, primarily in aerospace and defense. It was a period of immense growth and learning for me. After leaving the Coast Guard, I started my own small business in the Midwest, focused on green energy consultation. I also pursued my bachelor's degree in supply chain management and analytics. Eventually, I made the decision to leave my company to pursue an MBA. I enrolled in the City University of New York's full-time MBA program and completed it early. 

I first learned about Hanshow while working on a project at Infosys Technologies, where I had a short stint in the aerospace, defense and manufacturing sectors. In my research, I came across the industry of e-ink and different displays which caught my interest, such as Hanshow. It peaked my interest and I kind of went down the rabbit hole and wanted to discovered what Hanshow does. I in-depth analysis seriously and compare the differences between various organizations in this space. I found Hanshow to be particularly impressive, and I became extremely enthusiastic and focused on trying to get on board. Fortunately, I succeeded. 

Q: How do you respond quickly and find effective solutions when addressing customer complaints? Can you share some typical cases and communication strategies with us? 

Andrew Anderson: We know that responding quickly requires communication, communication, and communication. A solid communication method is essential for quickly delivering information. In the H project team, we have established a team messaging system. When it comes to responding quickly, we know exactly where to look for reported issues, and we can go straight to the source, which is crucial for effective project management. Finding effective solutions involves delving deep into the team and ensuring that our "toolbox" has the necessary tools to fix problems. I can't do my job unless I have properly trained engineers, and we have some highly talented individuals in my vertical. So, I know for a fact that if I encounter any situation, I can make a very straightforward phone call, and in a matter of minutes I can effectively start resolving any issue that comes across my plate along any form of issue that could potentially arise. And once again, this all boils down to communication. We need an effective level of communication with our channel partners and internally among ourselves. When it comes to typical communication cases and strategies, I believe that sub-meetings with partners are a great approach. But ultimately, it's about having honest conversations with the individuals on the ground, wherever they are, through whatever method we use. Just saying "how are you doing? Good morning. How was your weekend?" And once you establish this level of comfort, you will have a much quicker and a much more effective communication channel.

Integration and breakthrough

Andrew Anderson: If we don't have a good customer relationship, we might as well lay everybody off and go home. I'm not saying we must appease our customers at all levels. I would love to give them everything, but it's just not a reality. But maintaining good customer relationships and generating new levels of communication, regardless of the efforts required and the means employed, is crucial.

With the H project team, I know for a fact that sometimes it was as simple as listening. By asking, "What are your problems today? Let me see what I can do about it" and offering to help, we demonstrated our commitment. We might not be able to resolve everything in their vertical, but we can listen and provide feedback to fix what we can. We'll do that for you. This approach sends a powerful message: we are listening, we care, and we are not here just to follow the company status quo. Instead, I'm here to make sure that we do the best for everybody. By doing so, we create an environment where people want to communicate, traverse so many different verticals of the organizations and we just get things done a lot more efficiently. 

Andrew Anderson: Be ambitious and never fear breaking things. Embrace change and get out of your shell. If you are moving forward, you need to have direction and don't be afraid with new ideas. The world is complicated, busy, and fast, but at the same time, we need thinkers who think outside the box to identify the real issues that are affecting us.

Always strive for personal growth and improvement. Be eager to learn, ask countless questions, and never stop searching for answers. Think ahead to the future and always seek solutions.

Lastly, never accept "no" as an answer, especially when it comes to what's possible. When somebody says you can't do it, that should make your blood boil and make you want to try even harder to find the solution.  

——Interview with Andrew Anderson, the winner of the 2023 Outstanding Newcomer Award

Andrew Anderson: My personal and career development plans for the future are clear and focused. I envision a long-term career at Hanshow, where I can utilize our products and solutions to address the diverse challenges facing the world. Daily, I observe the struggles by workers in various industries, such as grocery, manufacturing, and retail, and it's these problems that I am deeply committed to solving. My family's diverse experiences have greatly influenced my career aspirations. For instance, my grandmother worked as a checkout clerk at D, one of our customers in the grocery industry. Additionally, having numerous family members employed in various organizations has given me a broad perspective on different markets. This background fuels my desire to improve those markets and assist our customers in achieving their goals. In this organization, let us embark on this initiative and strive to reach the broadest possible audience, in order to influence on the market help our customers throughout the entire value chain. 

When it comes to personal improvement, there are numerous areas I hope to focus on. I honestly love to improve with myself. Although I've completed my education, my quest for knowledge is ongoing. One key area of improvement is communication. I believe that enhancing my communication skills, whether through online courses or simply by listening attentively to others, is crucial for personal and professional growth.

Moreover, as an organization, we must also strive for continuous improvement. This necessitates consistent self-analysis, personal growth, and the enhancement of our communication channels. I sincerely hope that we can achieve noteworthy progress in this regard and, even more so, that we can gradually overcome any obstacles to achieve greater breakthroughs.

Excellent talents are like stars that dot every industry, and there are increasing foreign colleagues joining Hanshow. Andrew Anderson is one of them. How did he overcome cultural differences, quickly integrate into the company, and achieve remarkable results? Let's explore his path to success together.

 Interviews

 Interviews

Fate Intertwined, Growth Shared

Fan Qichao: Well, I actually joined Hanshow back in 2013. Back then, my own startup failed, I took a spin around Changchun before diving into the job hunt. Honestly, I wasn't too sure about the whole job scene back then. But in that whole mix-up, I stumbled upon Hanshow. Back in those days, the company was stationed at Jinyuan Building, just a couple of floors with a bunch of folks milling about. During the interview, I noticed this wall in the meeting room plastered with not just regular promotion stuff but also this diagram mapping out hardware and software setup of ESLs. It grabbed me, got me seriously intrigued. I remember thinking, "It'd be wonderful to get in with this crew."

Fan Qichao: I'd go with "challenges & opportunitie" and "transformation & innovation".

Fan Qichao: The reason I've been with Hanshow for so long comes down to a couple of things. First off, change. I thrive on it. Since joining Hanshow, my work has been ever-evolving, always throwing new challenges my way. Secondly, it's the drive for growth and learning. As for change, the company's constant transformation and innovation keep me constantly adjusting. As for learning, being in such a dynamic setting lets me absorb new knowledge and insights like a sponge.

Fan Qichao: Well, one that stands out is from 2018 when we were upgrading a major supermarket chain. We had to do the upgrades during off-hours to avoid disrupting their business. So, for over a month, myself, Mr. Gao, Mr. Jun and our R&D team would often head over to the client's site after working long hours, kicking off our on-site work after 11 p.m. I remember we'd usually wrap up around 3 or 4 a.m., but sometimes it dragged on till 6 a.m. Then, we'd all grab breakfast together before heading home. That time was a real whirlwind, flipping day for night. Even though it was tough time, the payoff was huge.

Q: What's been your biggest challenge over the past decade, and how did you tackle it?

Fan Qichao: The big challenge hit me in 2018 when I shifted gears to Europe. Before that, I was all about development work. But then, our company's expansion abroad was lightning-fast, and they were keen for me to lend a hand on the frontline. The first hurdle is switching roles. I went from pre-sales to delivery, and then to Director of Technical Support in Europe. Three different roles in less than a year – talk about a rollercoaster! Pre-sales still had a bit of overlap with what I knew, but delivery and post-sales? That was like stepping into the great unknown for me. At the time, the biggest pressure came from dealing with clients directly and the language barrier. My previous roles were more backend-focused, so I didn't have much direct interaction with clients. During meetings, we could rely on real-time translation subtitles to sort things out. But once I was overseas, meetings were live and in-person, and I couldn't understand a word of it after a whole session. But this new role required facing clients directly. Even with colleagues offering assistance, staying silent wasn't an option. So, I started trying to express myself in the parts I could understand. What sticks with me the most is when I eventually got to train suppliers with my colleagues. That was the first time I could deliver a whole PowerPoint presentation entirely in English.

Fan Qichao: Well, I reckon when it comes to stress, the first step is just rolling with it. Stress is everywhere, and it isn't like switching companies or roles magically makes it disappear. So, the key is to first embrace and accept the stress before you can learn to roll with it and adapt. When I'm feeling the pressure, I need to find ways to relax. Like, I live a good distance from the office, so I get my kicks from hitting the road within the speed limit, feeling the wind rush by. Sometimes, that quick burst of speed helps clear my mind of work and stress.

Fan Qichao: I'm into cars, especially tinkering with them on the lighter side. It's not just about the looks; it's about enhancing my driving experience. And in my spare time, I also make sure to indulge in some reading. It helps me decompress and keep cool.

Fan Qichao: Finding that balance ain't easy. Most of my hours are tied up at work, which makes me feel that I'm not giving my family enough attention. They' ve had my back through it all, but I've been slacking on the home front. So, I have a plan to take them on a trip this year, to make up for lost time, even if it's just a bit.

Fan Qichao: Well, personally, my main focus is on the team vibe—steering everyone in the right direction and getting them pumped about our goals. And for the company, I'm aiming for some serious global expansion, spreading Hanshow's influence far and wide, both at home and abroad.

——Interview with Fan Qichao,employee representative who has worked for more than 10 years   

In the vast landscape of the corporate world, certain alliances between individuals and companies seem to be predestined. From a serendipitous encounter to a decade of mutual development, after weathering over ten years of challenges and opportunities, he has metamorphosed on Hanshow's stage, crafting his own extraordinary narrative.

Interviews

 Interviews

Wang Le: There's this one memory that really hit home. Picture this: we had this intense on-site delivery for a client back in China. The team was grinding hard, pulling all-nighters to hit our deadline before the grand store opening. I'll never forget this one time when we spent three days and two nights straight, hustling at the client's store. Finally, on the big day of the store launch, we nailed every single delivery. The next morning, as we were waiting for rides outside the store, totally wiped out from the grind, we spotted a lawn nearby. Without a second thought, we all just crashed out right there, catching some much-needed shut-eye before the next hustle.

Wang Le: The biggest challenge was transitioning from tech support to post-sales service. After the job switch, I had to deal with two major hurdles: getting up to speed with new skills and leading a whole new team. To tackle the skill gap, I dove into learning and understanding the tech better. My teammates were there giving me a lot of help along the way. And when it came to leading the new team, I had some ideas about team management. Thankfully, my crew had my back, offering up massive support and lending a hand to put those ideas into action smoothly within the team.

Wang Le: Well, it's all about customer-oriented innovation of service mode to deliver better service experience and show them the real worth of what we offer. It's about ramping up satisfaction for the customer while achieving those company and personal targets. When it comes to after-sales, our focus is keeping that customer at the heart of what we do. Take, for example, fixing up potential issues before they even emerge on the customer's side, making sure their journey with us is smooth sailing all the way. And then, we're all about boosting the perceived value of our after-sales hustle through streamlined internal management. That way, we're not just raking in the profits, but also adding value to the company.

Wang Le: Honestly, the pressure can be pretty intense because a lot of after-sales tasks involve dealing directly with customers. By the time some of these issues land on our plate, the customers are already angry. So, we need to calm them down right away, and then dive deep to figure out what's really bugging them and sort it out in the shortest time possible.

When being under great pressure, grabbing a bite with the crew and shooting the breeze does wonders.

Wang Le: Honestly, work is taking up most of my time right now. But I'm lucky to have my family cheering me on every step of the way. I've been bouncing around cities for years, from Beijing to Shenzhen, and now to Jiaxing. Through it all, my wife has been right there beside me, backing me up. She's not just a stay-at-home type; she's got her own work going on. I owe a lot to my family for their solid support and sacrifices. Weekends are sacred—I try to squeeze in some quality time with them, making up for lost moments and missed dinners during the week.

Wang Le: Well, personally, I'm looking to step up my game and lead the after-sales crew to greater heights. I'm all about streamlining our workflow and standards, even though it looks like a huge job. But I reckon it'll level up efficiency and service quality in no time. Hoping these improvements will help the team keep up with the company's fast-paced global expansion.

Wang Le: I joined Hanshow back in 2013 while wrapping up my final year in college. Between classes, I was diving into a computer training program. This organization set up our interviews at Hanshow, and I vividly recall Mr. Li being my interviewer back then. After nailing the interview, I kicked off my internship at Hanshow. Once I graduated, I transitioned into a full-time worker providing tech support and officially launched my career here.

Wang Le: Embracing change, staying the course, shouldering responsibilities, and riding the highs and lows.

Q: What's kept you working at Hanshow for more than ten years?

Wang Le: Well, it's been a mix of personal growth and seizing opportunities. When I first came on board, I was hustling in delivery out of Beijing. Then, as the company's business plan shifted, I found myself in Shenzhen, and eventually landed in Jiaxing, handling after-sales. With each move, I've tackled new challenges, met new faces, and honed my skills. The company has been on the fast track, and so have I.

Plus, the work atmosphere is golden. Whether I was on the delivery team or now in after-sales, it's all about teamwork. We're all pushing towards the same goals, grinding together harmoniously. 

From Internship to Endurance, Growth and Duty Walk Hand in Hand

——Interview with Wang Le, employee representative who has worked for more than 10 years   

Throughout ten-year dedication, Hanshow stands as a witness to his personal evolution. This narrative delves into the tale of steadfastness and recompense, tracing his trajectory from a beginning intern to the helm of his team. Each stride reflects a fusion of sweat and wisdom. Join us as we delve into his professional journey, exploring how he navigated growth amidst challenges and reaped the fruits of endurance.

China : Jiaxing· Beijing · Shanghai · Shenzhen

Overseas : France · Germany · Netherlands · Japan

New Zealand · United States · United Kingdom

Australia  · Vietnam · Singapore · Canada

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